Robin Thompson
Login to view DISC.Senior Manager, Customer Success at Bynder
📍 Greater Boston, United States
Robin is a results-driven senior leader with over 20 years of experience in Customer Success and Account Management across SaaS, startups, and Fortune 500 companies. She holds an MBA from Arizona State University and is described by colleagues as an inspiring, strategic, and supportive leader.
Read the full overview →Experience
32 Years
Current Role
Senior Manager, Customer Success
Job Level
Middle
Location
Greater Boston, United States
Personality Overview
How Robin shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Priorities
Topics Robin cares about
Enterprise Customer Success
Her career focuses on building and leading teams that manage multi-million dollar ARR portfolios, driving retention and expansion for enterprise clients.
SaaS Startups
Has significant experience designing and scaling customer success models from the ground up in early-stage startup environments like Medisafe and Wellist.
Career
Work history
11-2021
Senior Manager, Customer Success
Bynder
12-2019 - 11-2021
Co-Founder
HARLEY & MARLEY
8-2016 - 8-2019
Senior Director, Customer Success- Global
Medisafe®
4-2016 - 7-2016
Director of Client Services
Wellist
4-2004 - 4-2016
Executive Account Manager
Eli Lilly and Company
In the press
Media appearances
Robin Thompson – Sr. Manager, Customer Success at Bynder. Featured in The Org
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Education
MBA
W. P. Carey School of Business – Arizona State University
B.S.
Central Michigan University
Social presence
Behavioral profile
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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