Robin Thompson

Commander
DISC Type : D

Senior Manager, Customer Success at Bynder

Greater Boston, United States

Overview

Robin is a results-driven senior leader with over 20 years of experience in Customer Success and Account Management across SaaS, startups, and Fortune 500 companies. She holds an MBA from Arizona State University and is described by colleagues as an inspiring, strategic, and supportive leader.

Personality Overview

Impact-Driven

Candid & Clear

Decisive

More than the product, they care about the impact of the product.  They respond better to strong and respectful interactions. They like to move fast and expect the same from others.

Topics They Care About

Enterprise Customer Success
Her career focuses on building and leading teams that manage multi-million dollar ARR portfolios, driving retention and expansion for enterprise clients.
SaaS Startups
Has significant experience designing and scaling customer success models from the ground up in early-stage startup environments like Medisafe and Wellist.
Team Mentorship
Recommendations repeatedly highlight her passion for fostering the growth and development of her team members through hands-on mentorship and support.

Media Appearances

Robin Thompson – Sr. Manager, Customer Success at Bynder. Featured in The Org

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Work History

11-2021
Senior Manager, Customer Success at Bynder
12-2019 - 11-2021
Co-Founder at HARLEY & MARLEY
8-2016 - 8-2019
Senior Director, Customer Success- Global at Medisafe®
4-2016 - 7-2016
Director of Client Services at Wellist
4-2004 - 4-2016
Executive Account Manager at Eli Lilly and Company

Education

MBA from W. P. Carey School of Business – Arizona State University
B.S. from Central Michigan University

More Information

Social Presence :

Prographics :

Exp : 32 Location : Greater Boston, United States Job Level : Middle Designation : Senior Manager, Customer Success at Bynder

Interested in

Sports

Women's Soccer

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Insights For Selling To Robin

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robin is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Robin

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Robin move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Robin take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Robin

Personality Compatibility


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