Rodolfo Chibraz in

Rodolfo Chibraz

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Head of Customer Services at Broxel
📍 Mexico City, Mexico

Rodolfo Chibraz is the Head of Customer Services at Broxel, bringing over 25 years of experience in enhancing customer experience and service operations for global financial companies. A graduate of EGADE Business School, colleagues describe him as a talented, collaborative, and respected leader who excels at developing high-impact teams.

He has a keen interest in modern business methodologies and frameworks that drive innovation in customer service. Publicly, he has shown an interest in current events, specifically regarding the political climate in the United States, indicating an engagement with global affairs outside of his direct professional sphere.

For over 30 years, since his university days, he has been recognized for his exceptional and empathetic leadership skills.

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Experience
28 Years
Current Role
Head of Customer Services
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rodolfo cares about

Customer Experience Strategy
His entire career, including roles at Broxel, Truper, and BBVA, has been dedicated to designing and implementing strategies focused on delivering "WOW" experiences for customers.
Team Leadership
He focuses on developing and empowering multifunctional teams. Recommendations consistently highlight his ability to foster a positive culture and build high-performing teams.
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Career

Work history

11-2024
Head of Customer Services
Broxel
9-2023 - 2-2025
Partner Director
SPACEBOX®
8-2022 - 6-2023
Customer Experience Director
Truper
12-2018 - 7-2022
CUSTOMER EXPERIENCE DIRECTOR
BBVA
3-2017 - 12-2018
CONTACT CENTER CUSTOMER DIRECTOR
BBVA
In the press

Media appearances

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Education
9-2023 - 9-2025
Master's degree
EGADE Business School del Tecnológico de Monterrey
2001 - 2005
MBA
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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