Samantha Cornejo

Questioner
DISC Type : c

Subdirector de Proyectos at Broxel

Mexico City, Mexico

Overview

Samantha is a senior executive with over 13 years of experience leading large-scale contact centers in the financial, telecom, and e-commerce sectors. She specializes in project implementation, process re-engineering, and strategic planning, holding an MBA from the Universidad del Valle de México.

Her experience includes managing both new and established operations, with proven skills in conflict management and business analysis. She has successfully led teams through complex operational challenges.

Samantha has certified her contact centers under the ISO 9001-2015 standard, demonstrating a commitment to quality and operational excellence.

Personality Overview

Price-Sensitive

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Contact Center Management
Has over 13 years of experience as a Head of Contact Centers, managing inbound, outbound, multichannel, and technical support operations.
Operational Excellence
Focuses on process re-engineering and has certified contact centers under the ISO 9001-2015 quality management standard.
Customer Service Strategy
Her career is centered on customer service, with expertise in developing client attention strategies and training teams.

Media Appearances

Samantha has no verified media appearances

Work History

12-2023
Subdirector de Proyectos at Broxel
11-2013 - 3-2024
Head Contact Center y servicios operativos at Broxel
11-2013 - 11-2013
Gerente Sr. Contact Center at Broxel
11-2013 - 11-2013
Head de Contact Center y servicios operativos at Broxel
11-2013 - 11-2013
Head operativo y estratégico de servicio a clientes y contact center at Broxel

Education

2020 - 2022
Master of Business Administration - MBA from Universidad del Valle de México
2004 - 2008
Licenciatura from Instituto Politécnico Nacional

More Information

Social Presence :

Prographics :

Exp : 15 Location : Mexico City, Mexico Job Level : N/A Designation : Subdirector de Proyectos at Broxel
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Insights For Selling To Samantha

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samantha is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Samantha

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Samantha move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Samantha take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Samantha

Personality Compatibility


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