Samantha Cornejo in

Samantha Cornejo

Questioner · DISC type c
Subdirector de Proyectos at Broxel
📍 Mexico City, Mexico

Samantha is a senior executive with over 13 years of experience leading large-scale contact centers in the financial, telecom, and e-commerce sectors. She specializes in project implementation, process re-engineering, and strategic planning, holding an MBA from the Universidad del Valle de México.

Her experience includes managing both new and established operations, with proven skills in conflict management and business analysis. She has successfully led teams through complex operational challenges.

Samantha has certified her contact centers under the ISO 9001-2015 standard, demonstrating a commitment to quality and operational excellence.

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Experience
15 Years
Current Role
Subdirector de Proyectos
Location
Mexico City, Mexico
Personality Overview

How Samantha shows up

Price-Sensitive
Not Easily Convinced
Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation. They are more likely than others to negotiate on pricing and terms.

Priorities

Topics Samantha cares about

Contact Center Management
Has over 13 years of experience as a Head of Contact Centers, managing inbound, outbound, multichannel, and technical support operations.
Operational Excellence
Focuses on process re-engineering and has certified contact centers under the ISO 9001-2015 quality management standard.
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Career

Work history

12-2023
Subdirector de Proyectos
Broxel
11-2013 - 3-2024
Head Contact Center y servicios operativos
Broxel
11-2013 - 11-2013
Gerente Sr. Contact Center
Broxel
11-2013 - 11-2013
Head de Contact Center y servicios operativos
Broxel
11-2013 - 11-2013
Head operativo y estratégico de servicio a clientes y contact center
Broxel
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2022
Master of Business Administration - MBA
Universidad del Valle de México
2004 - 2008
Licenciatura
Instituto Politécnico Nacional
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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