Rodolfo Ferreira

Sharpshooter
DISC Type : DC

Customer Service Director - North America at Diversey

Campinas, São Paulo, Brazil

Overview

Rodolfo Ferreira is the Customer Service Director for North America at Diversey, leading a team of over 120 professionals. With more than 10 years of experience in customer service and supply chain management at global companies like IBM and Lenovo, he holds an MBA from Fundação Getulio Vargas.

He is actively involved in talent acquisition, frequently posting about hiring for his teams in North America and Latin America. Colleagues from past roles have described him as being extremely supportive and determined, with a talent for managing complex business transitions across different countries.

Unique fact: Rodolfo represented Diversey in the Nasdaq virtual bell ringing ceremony to celebrate a milestone in the companys history.

Personality Overview

Precise But Practical

Thorough Evaluator

Rigorous & Demanding

They respond better to strong and respectful interactions.  They take a lot of pride in personal achievements. They are not always relationship oriented.

Topics They Care About

Building Great Teams
His professional headline is "Driving High-Performing Teams, " and he has taken courses on the subject, indicating a focus on leadership and team development.
Global Operations
He manages teams across the US, Canada, and Brazil and previously led a complex operational transition for Lenovo's Latin America division from Brazil to Mexico.
Customer Service Automation
As a manager in Latin America, he led projects involving Order Automation and Artificial Intelligence to improve customer service processes.

Media Appearances

Rodolfo has no verified media appearances

Work History

5-2022
Customer Service Director - North America at Diversey
4-2020 - 5-2022
Customer Service Manager - Latin America at Diversey
7-2018 - 3-2020
Customer Service Supervisor - South Latam at Diversey
4-2016 - 6-2018
Team Leader - Latam Order Fulfillment - (Data Center Group) at Lenovo
10-2014 - 3-2016
Sr. Order Fulfillment Specialist (Team Lead Latam) at Lenovo

Education

3-2020 - 3-2025
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas
2014 - 2016
Associate's degree from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 21 Location : Campinas, São Paulo, Brazil Job Level : Mid-senior Designation : Customer Service Director - North America at Diversey
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Insights For Selling To Rodolfo

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodolfo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rodolfo

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Rodolfo move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Rodolfo take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Rodolfo

Personality Compatibility


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