Rodolfo Ferreira in

Rodolfo Ferreira

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Customer Service Director - North America at Diversey
📍 Campinas, São Paulo, Brazil

Rodolfo Ferreira is the Customer Service Director for North America at Diversey, leading a team of over 120 professionals. With more than 10 years of experience in customer service and supply chain management at global companies like IBM and Lenovo, he holds an MBA from Fundação Getulio Vargas.

He is actively involved in talent acquisition, frequently posting about hiring for his teams in North America and Latin America. Colleagues from past roles have described him as being extremely supportive and determined, with a talent for managing complex business transitions across different countries.

Unique fact: Rodolfo represented Diversey in the Nasdaq virtual bell ringing ceremony to celebrate a milestone in the companys history.

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Experience
21 Years
Current Role
Customer Service Director - North America
Job Level
Mid-senior
Location
Campinas, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rodolfo cares about

Building Great Teams
His professional headline is "Driving High-Performing Teams, " and he has taken courses on the subject, indicating a focus on leadership and team development.
Global Operations
He manages teams across the US, Canada, and Brazil and previously led a complex operational transition for Lenovo's Latin America division from Brazil to Mexico.
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Career

Work history

5-2022
Customer Service Director - North America
Diversey
4-2020 - 5-2022
Customer Service Manager - Latin America
Diversey
7-2018 - 3-2020
Customer Service Supervisor - South Latam
Diversey
4-2016 - 6-2018
Team Leader - Latam Order Fulfillment - (Data Center Group)
Lenovo
10-2014 - 3-2016
Sr. Order Fulfillment Specialist (Team Lead Latam)
Lenovo
In the press

Media appearances

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Education
3-2020 - 3-2025
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
2014 - 2016
Associate's degree
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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