Rodrigo Rossini is a Director of Operations at Teleperformance with extensive experience in contact center operations, customer services, and BPO for large multinational companies. He holds a Six Sigma Green Belt and an executive certificate from IESE Business School. Colleagues often describe him as results-focused, strategic, and an excellent leader.
He authored a publication on the challenges of multi-channel customer support, highlighting the risks of poor implementation on brand reputation.
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