Rodrigo Rossini in

Rodrigo Rossini

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Director Of Operations at Teleperformance
📍 São Paulo, São Paulo, Brazil

Rodrigo Rossini is a Director of Operations at Teleperformance with extensive experience in contact center operations, customer services, and BPO for large multinational companies. He holds a Six Sigma Green Belt and an executive certificate from IESE Business School. Colleagues often describe him as results-focused, strategic, and an excellent leader.

He authored a publication on the challenges of multi-channel customer support, highlighting the risks of poor implementation on brand reputation.

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Experience
32 Years
Current Role
Director Of Operations
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rodrigo cares about

Customer Experience
His career is focused on the continuous improvement of the customer journey, as reflected in his current role and professional writing.
Operational Excellence
He has a deep background in operational management and process improvement, underscored by his Six Sigma Green Belt certification.
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Career

Work history

11-2019
Director Of Operations
Teleperformance
5-2018 - 11-2019
Customer Services and Technical Support Director
DIMEP
5-2017 - 12-2017
Director Of Operations
Kainos Soluções
2-2016 - 4-2017
Head of CallCenter Operations
AllCare Administradora de Benefícios
1-2015 - 2-2016
Client Relationship Executive
AXA Assistance
In the press

Media appearances

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Education
2003 - 2004
CBA - Gestao de Negocios e Operacoes
Ibmec
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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