Rodrigo Rossini

Evaluator
DISC Type : SCD

Director Of Operations at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Rodrigo Rossini is a Director of Operations at Teleperformance with extensive experience in contact center operations, customer services, and BPO for large multinational companies. He holds a Six Sigma Green Belt and an executive certificate from IESE Business School. Colleagues often describe him as results-focused, strategic, and an excellent leader.

He authored a publication on the challenges of multi-channel customer support, highlighting the risks of poor implementation on brand reputation.

Personality Overview

Thorough Evaluator

Fast But Analytical

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Experience
His career is focused on the continuous improvement of the customer journey, as reflected in his current role and professional writing.
Operational Excellence
He has a deep background in operational management and process improvement, underscored by his Six Sigma Green Belt certification.
BPO Leadership
Possesses a long track record of leading large-scale call center and BPO operations for multiple major corporations.

Media Appearances

Rodrigo has no verified media appearances

Work History

11-2019
Director Of Operations at Teleperformance
5-2018 - 11-2019
Customer Services and Technical Support Director at DIMEP
5-2017 - 12-2017
Director Of Operations at Kainos Soluções
2-2016 - 4-2017
Head of CallCenter Operations at AllCare Administradora de Benefícios
1-2015 - 2-2016
Client Relationship Executive at AXA Assistance

Education

2003 - 2004
CBA - Gestao de Negocios e Operacoes from Ibmec

More Information

Social Presence :

Prographics :

Exp : 32 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Director Of Operations at Teleperformance
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Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Rodrigo

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Rodrigo take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Rodrigo

Personality Compatibility


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