Roel Cruz

Commander
DISC Type : D

Executive Vice President, Contact Center Operations and Program Management at Senture, LLC

Greater McAllen Area, United States

Overview

Roel Cruz is a transformational Executive Vice President at Senture, LLC with over 25 years of experience in contact center operations. He specializes in scaling large-scale operations, driving revenue growth, and building high-performance teams. He notably grew Sentures Rio Grande Valley operations from launch to over 2, 000 employees.

Outside of work, Roel is a dedicated family man. He credits his wife and three children as his motivation and enjoys spending his free time traveling with them, attending concerts, and being actively involved in his childrens sports and school activities.

Unique fact: Roel built his career from the ground up, starting as a call center agent and rising to his current executive leadership role.

Personality Overview

Candid & Clear

Decisive

Impact-Driven

They respond well to strong and respectful communication.  They prefer to move quickly, and expect the same from others. They are less concerned about the product and more about its potential impact.

Topics They Care About

Operational Excellence
His career highlights launching multiple contact center sites and managing top-performing operations for companies like Senture and MAXIMUS.
Leadership & Mentorship
Colleagues consistently describe him as a "coach and mentor" who is instrumental in the development and growth of his team members.
Workforce Expansion
He has a proven track record of rapid scaling, including driving the growth of one sector to over 2, 000 employees in under two years.

Media Appearances

Roel has no verified media appearances

Work History

6-2023
Executive Vice President, Contact Center Operations and Program Management at Senture, LLC
2-2020 - 6-2023
Vice President, Contact Center Operations & Program Management at Senture, LLC
8-2016 - 2-2020
Director, Contact Center Operations at Black Turtle Services
6-2013 - 8-2016
Director, Contact Center Operations at MAXIMUS
1-2013 - 5-2013
Sr. Manager, Contact Center Operations at Harte-Hanks, Inc.

Education

Roel has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater McAllen Area, United States Job Level : Leadership Designation : Executive Vice President, Contact Center Operations and Program Management at Senture, LLC
URL has been copied!

Insights For Selling To Roel

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roel is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Roel

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Roel move?

  • If convinced, they can reach decisions quite fast.
  • Can Roel take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Roel

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.