Roel Cruz in

Roel Cruz

Login to view DISC.
Executive Vice President, Contact Center Operations and Program Management at Senture, LLC
📍 Greater McAllen Area, United States

Roel Cruz is a transformational Executive Vice President at Senture, LLC with over 25 years of experience in contact center operations. He specializes in scaling large-scale operations, driving revenue growth, and building high-performance teams. He notably grew Sentures Rio Grande Valley operations from launch to over 2, 000 employees.

Outside of work, Roel is a dedicated family man. He credits his wife and three children as his motivation and enjoys spending his free time traveling with them, attending concerts, and being actively involved in his childrens sports and school activities.

Unique fact: Roel built his career from the ground up, starting as a call center agent and rising to his current executive leadership role.

Read the full overview →
Experience
15 Years
Current Role
Executive Vice President, Contact Center Operations and Program Management
Job Level
Leadership
Location
Greater McAllen Area, United States
Personality Overview

How Roel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Roel cares about

Operational Excellence
His career highlights launching multiple contact center sites and managing top-performing operations for companies like Senture and MAXIMUS.
Leadership & Mentorship
Colleagues consistently describe him as a "coach and mentor" who is instrumental in the development and growth of his team members.
+5 more topics Login to view topics
Career

Work history

6-2023
Executive Vice President, Contact Center Operations and Program Management
Senture, LLC
2-2020 - 6-2023
Vice President, Contact Center Operations & Program Management
Senture, LLC
8-2016 - 2-2020
Director, Contact Center Operations
Black Turtle Services
6-2013 - 8-2016
Director, Contact Center Operations
MAXIMUS
1-2013 - 5-2013
Sr. Manager, Contact Center Operations
Harte-Hanks, Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Roel has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Roel. Free, 10 seconds.