Rogério Domingos

Critic
DISC Type : C

Co-founder at Toolkit

São Paulo, São Paulo, Brazil

Overview

Rogério Domingos is the Executive Director at Actionline, with 20 years of experience in CX, digital sales, and BPO operations. He specializes in transforming contact centers into intelligent, data-driven ecosystems and holds an MBA in Business Management from Fundação Getulio Vargas (FGV). Colleagues describe him as a human, accessible, and strategic leader.

Outside of his corporate role, Rogério is the founder of JQY Flats, a brand that provides smart, automated, and design-focused accommodations. This venture highlights his personal interest in leveraging technology to innovate the guest experience, merging his professional expertise with an entrepreneurial project.

He co-founded Toolki, a technology company that develops artificial intelligence and omnichannel solutions to redefine customer and team relationships.

Personality Overview

ROI Driven

Negotiator

Objective Thinker

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Intelligent CX
He focuses on transforming BPOs and contact centers into intelligent, data-driven ecosystems that scale businesses and improve customer experience.
AI & Automation
Advocates for AI and automation to be at the center of corporate strategy and co-founded Toolki, a company that develops AI solutions.
Data-Driven Strategy
Emphasizes using data intelligence, analytics, and predictive models to guide business decisions and enhance operational efficiency.

Media Appearances

Rogério Domingos – Executive Director at Actionline (Profile). Featured in Actionline.io

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5 (pt.2) SOBRE RH | Rogério Domingos | Actionline. Featured in YouTube

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Work History

1-2026
Co-founder at Toolkit
8-2023
Diretor executivo at Actionline
4-2023 - 8-2023
Chief Digital Officer (CDO) at Actionline
5-2014 - 4-2023
Chief Talent Officer at Actionline
8-2013 - 5-2014
Diretor Executivo at Alert Brasil

Education

1-2007 - 1-2009
Curso Superior Administração from Grupo Educacional Drummond
3-2022 - 4-2023
Curso Técnico Integrado from FIA Business School

More Information

Social Presence :

Prographics :

Exp : 24 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : Co-founder at Toolkit
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Insights For Selling To Rogério

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rogério is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Rogério

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Rogério move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Rogério take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Rogério

Personality Compatibility


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