Rogério Ferreira

Commander
DISC Type : D

Senior Vice President Global Accounts at Transcom

Greater Madrid Metropolitan Area, Spain

Overview

Rogério is a seasoned Customer Experience strategist with over 20 years of experience, currently serving as Vice President of Client Solutions at Transcom. He specializes in designing end-to-end solutions for large, multilingual operations. Colleagues describe him as a great business partner, valued advisor, analytical, and assertive.

He is passionate about innovation and travels frequently to engage with industry leaders, having recently attended conferences in Berlin on e-commerce, payments, and fintech, as well as summits focused on trust & safety and the aviation industry. He has an educational background from Universidade Lusíada de Lisboa.

Unique fact: He previously managed global accounts for the e-commerce and gaming industries with over 2, 000 employees across nine countries.

Personality Overview

Candid & Clear

Strong-Willed

Decisive

They respond better to strong and respectful interactions.  They prefer to be the ones controlling the conversation or defining the terms. They like to move fast and expect the same from others.

Topics They Care About

Multilingual CX
His entire career is focused on delivering successful multilingual customer support strategies for global companies, a mission he highlights in his work.
Trust & Safety
He attended TrustCon2023, calling it an "eye-opening experience" and showing a deep interest in platform integrity among industry giants.
AI in Customer Loyalty
Actively explores leveraging AI to enhance customer experience and loyalty, a key topic of interest at the World Aviation Festival he attended.

Media Appearances

Rogério has no verified media appearances

Work History

1-2024
Senior Vice President Global Accounts at Transcom
10-2021
Vice President of Business Development at Transcom
4-2020 - 9-2021
Vice President of Strategic Account Management at Teleperformance
2-2019 - 4-2020
Vice President Operations at Teleperformance
9-2018 - 2-2019
Senior Manager at Accenture

Education

Licenciatura from Universidade Lusíada de Lisboa

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Madrid Metropolitan Area, Spain Job Level : Leadership Designation : Senior Vice President Global Accounts at Transcom
URL has been copied!

Insights For Selling To Rogério

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rogério is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rogério

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Rogério move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Rogério take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Rogério

Personality Compatibility


Other Transcom Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.