Rogério Ferreira in

Rogério Ferreira

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Senior Vice President Global Accounts at Transcom
📍 Greater Madrid Metropolitan Area, Spain

Rogério is a seasoned Customer Experience strategist with over 20 years of experience, currently serving as Vice President of Client Solutions at Transcom. He specializes in designing end-to-end solutions for large, multilingual operations. Colleagues describe him as a great business partner, valued advisor, analytical, and assertive.

He is passionate about innovation and travels frequently to engage with industry leaders, having recently attended conferences in Berlin on e-commerce, payments, and fintech, as well as summits focused on trust & safety and the aviation industry. He has an educational background from Universidade Lusíada de Lisboa.

Unique fact: He previously managed global accounts for the e-commerce and gaming industries with over 2, 000 employees across nine countries.

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Experience
21 Years
Current Role
Senior Vice President Global Accounts
Job Level
Leadership
Location
Greater Madrid Metropolitan Area, Spain
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Rogério cares about

Multilingual CX
His entire career is focused on delivering successful multilingual customer support strategies for global companies, a mission he highlights in his work.
Trust & Safety
He attended TrustCon2023, calling it an "eye-opening experience" and showing a deep interest in platform integrity among industry giants.
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Career

Work history

1-2024
Senior Vice President Global Accounts
Transcom
10-2021
Vice President of Business Development
Transcom
4-2020 - 9-2021
Vice President of Strategic Account Management
Teleperformance
2-2019 - 4-2020
Vice President Operations
Teleperformance
9-2018 - 2-2019
Senior Manager
Accenture
In the press

Media appearances

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Education
Licenciatura
Universidade Lusíada de Lisboa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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