Roli Chatterjee

Critic
DISC Type : C

Patching Service Delivery Management Oracle Exadata zdlra PCA at Oracle

India

Overview

Roli is a Global Customer Success Leader at Oracle with over 15 years in enterprise IT. She specializes in orchestrating infrastructure lifecycle management, cloud patching, and service delivery for Fortune 500 clients. Colleagues describe her with terms like "exceptional leadership" and a "customer-first approach".

Outside of her core role, Roli is passionate about demystifying complex technology. She frequently posts educational content breaking down advanced concepts like Agentic AI, Generative AI, and Neural Networks, showcasing a deep interest in the future of AI and its applications.

Unique fact: Before her corporate career at Oracle, Roli spent several years as a Computer Science Lecturer at multiple colleges.

Personality Overview

Critic

Negotiator

Information Seeker

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Generative & Agentic AI
Actively shares educational posts on different AI models, including RAG and Neural Networks, indicating a passion for emerging AI technologies and their applications.
Cloud Lifecycle Management
Manages patching and release governance for over 350 Oracle engineered systems, focusing on reducing platform vulnerabilities and ensuring business continuity for global clients.
Enterprise Client Success
Has over nine years of experience at Oracle managing Fortune Global 500 accounts, consistently achieving high customer satisfaction scores through strong stakeholder management.

Media Appearances

Roli has no verified media appearances

Work History

1-2017
Patching Service Delivery Management Oracle Exadata zdlra PCA at Oracle
11-2012 - 9-2016
Oracle Corporate Trainer at Koenig Solutions
1-2012 - 11-2012
Computer Science Lecturer at IGNOU Convergence Centre---DAV PG College Dehradun
7-2009 - 11-2011
Lecturer in Computer Science at National PG College
3-2007 - 9-2008
Technical Documentation Specialist at UPTEC

Education

2005 - 2007
Master's Degree from Sikkim Manipal Institute of Technology - SMU
2003 - 2005
Associate's Degree from Manipal University

More Information

Social Presence :

Prographics :

Exp : 17 Location : India Job Level : N/A Designation : Patching Service Delivery Management Oracle Exadata zdlra PCA at Oracle
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Insights For Selling To Roli

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roli is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Roli

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Roli move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Roli take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Roli

Personality Compatibility


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