Romel Molina

Doer
DISC Type : sd

Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial Group

High Point, North Carolina, United States

Overview

Romel has no verified overview

Personality Overview

Fast-paced

Deliberate Doer

Results Focused

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Romel has no verified topics they care about

Media Appearances

Romel has no verified media appearances

Work History

1-2023
Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial Group
6-2020 - 1-2023
Vice President - Head of Life & Annuity Contact Center Operations at Lincoln Financial Group
1-2019 - 7-2020
Regional Head of Operations & Country Head Puerto Rico at Infosys BPM
8-2015 - 1-2019
IHead of Operations & Site Director Puerto Rico at Infosys BPM
Vice President of Customer Contact Center Operations & WFM Performance Managment at Santander Bank, N.A.

Education

Bachelor of Business Administration - (BBA) from Inter American University of Puerto Rico-Aguadilla
Master of Business Administration - (MBA) IP from Inter American University of Puerto Rico-Aguadilla

More Information

Social Presence :

Prographics :

Exp : 10 Location : High Point, North Carolina, United States Job Level : Senior Designation : Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial Group
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Insights For Selling To Romel

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Romel is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Romel

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Romel move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Romel take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Romel

Personality Compatibility


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