Ronald Peña Triana

Questioner
DISC Type : c

Especialista Nacional de Experiencia at Universidad Cooperativa de Colombia - UCC

Colombia

Overview

Ronald Peña Triana is a Project Consultant and National Experience Specialist at Universidad Cooperativa de Colombia. With an MBA and over six years of expertise in customer experience, data analysis, and brand management, he focuses on transforming the end-user journey using data-driven strategies and KPIs.

He is passionate about leadership and its power to cultivate potential and transform individuals from their core, not just manage tasks. Ronald actively participates in industry events to stay current on trends like AIs integration into customer-centric strategies, sharing his learnings with his network.

He is dedicated to transforming the Colombian education sector by applying customer experience principles within a university setting.

Personality Overview

Price-Sensitive

Value Seeker

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Experience (CX)
His entire career is centered on CX, with expertise in Journey Mapping, Voice of the Customer, and using data to improve user experiences.
Higher Education Transformation
In his current role, he is focused on transforming the educational experience at Universidad Cooperativa de Colombia by listening to the user perspective.
Authentic Leadership
He reflects on leadership as a tool for transformation, believing it's about cultivating a person's potential rather than simply managing tasks.

Media Appearances

Ronald has no verified media appearances

Work History

7-2025
Especialista Nacional de Experiencia at Universidad Cooperativa de Colombia - UCC
12-2024 - 7-2025
Lider de Especializaciones Digitales at Corporación Unificada Nacional de Educación Superior CUN
2-2025 - 6-2025
Gerente de proyectos CX at InferenceLabs9
10-2022 - 12-2024
Gerente de proyectos at IZO
9-2018 - 10-2022
Project consultant sr en Izo Colombia at IZO

Education

3-2025 - 3-2026
Magíster from Universidad Internacional de La Rioja
3-2024 - 2-2025
Especialista en Gerencia de Marca from Corporación Unificada Nacional de Educación Superior CUN

More Information

Social Presence :

Prographics :

Exp : 7 Location : Colombia Job Level : N/A Designation : Especialista Nacional de Experiencia at Universidad Cooperativa de Colombia - UCC
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Insights For Selling To Ronald

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ronald is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ronald

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ronald move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ronald take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Ronald

Personality Compatibility


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