Ronald Peña Triana in

Ronald Peña Triana

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Especialista Nacional de Experiencia at Universidad Cooperativa de Colombia - UCC
📍 Colombia

Ronald Peña Triana is a Project Consultant and National Experience Specialist at Universidad Cooperativa de Colombia. With an MBA and over six years of expertise in customer experience, data analysis, and brand management, he focuses on transforming the end-user journey using data-driven strategies and KPIs.

He is passionate about leadership and its power to cultivate potential and transform individuals from their core, not just manage tasks. Ronald actively participates in industry events to stay current on trends like AIs integration into customer-centric strategies, sharing his learnings with his network.

He is dedicated to transforming the Colombian education sector by applying customer experience principles within a university setting.

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Experience
7 Years
Current Role
Especialista Nacional de Experiencia
Location
Colombia
Personality Overview

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Decision Approach
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Priorities

Topics Ronald cares about

Customer Experience (CX)
His entire career is centered on CX, with expertise in Journey Mapping, Voice of the Customer, and using data to improve user experiences.
Higher Education Transformation
In his current role, he is focused on transforming the educational experience at Universidad Cooperativa de Colombia by listening to the user perspective.
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Career

Work history

7-2025
Especialista Nacional de Experiencia
Universidad Cooperativa de Colombia - UCC
12-2024 - 7-2025
Lider de Especializaciones Digitales
Corporación Unificada Nacional de Educación Superior CUN
2-2025 - 6-2025
Gerente de proyectos CX
InferenceLabs9
10-2022 - 12-2024
Gerente de proyectos
IZO
9-2018 - 10-2022
Project consultant sr en Izo Colombia
IZO
In the press

Media appearances

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Education
3-2025 - 3-2026
Magíster
Universidad Internacional de La Rioja
3-2024 - 2-2025
Especialista en Gerencia de Marca
Corporación Unificada Nacional de Educación Superior CUN
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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