RoShawn Cole, ITIL, CISA in

RoShawn Cole, ITIL, CISA

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ServiceNow Solutions Architect at IBM
📍 Columbus, Ohio Metropolitan Area, United States

RoShawn is an ITSM and ITOM Program Manager with extensive experience in ServiceNow implementation, enterprise monitoring, and IT process automation. Educated at Ohio Dominican University and holding ITIL certification, he is described by colleagues as a driven, detail-oriented, and knowledgeable leader who excels at bridging technical and business teams.

He has a keen interest in the intersection of science, art, and technology. RoShawn shows an appreciation for creative applications of scientific principles, such as origami, and admires the complex engineering behind large-scale data centers. This suggests a passion for innovation that extends beyond his core professional role.

Unique fact: He is inspired by the unique combination of scientific principles and the art of origami.

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Experience
13 Years
Current Role
ServiceNow Solutions Architect
Job Level
Mid-senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics RoShawn cares about

IT Service Strategy
Believes everything starts and ends with a clear, well-communicated IT strategy to break down silos and enhance service delivery.
Process Automation
His career is centered on leveraging ServiceNow and ITOM/ITSM principles to automate and integrate processes, fostering collaboration and efficiency.
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Career

Work history

9-2016
ServiceNow Solutions Architect
IBM
8-2014 - 8-2016
Service Transition Manager
IBM
9-2013 - 8-2014
IT Audit and Assurance (Nationwide Insurance)
Hewlett-Packard
7-2013 - 9-2013
Project Manager
Quick Solutions
11-2012 - 7-2013
DevOps & Release Manager
Limited Brands
In the press

Media appearances

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Education
Business
Ohio Dominican University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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