RoShawn Cole, ITIL, CISA

Questioner
DISC Type : c

ServiceNow Solutions Architect at IBM

Columbus, Ohio Metropolitan Area, United States

Overview

RoShawn is an ITSM and ITOM Program Manager with extensive experience in ServiceNow implementation, enterprise monitoring, and IT process automation. Educated at Ohio Dominican University and holding ITIL certification, he is described by colleagues as a driven, detail-oriented, and knowledgeable leader who excels at bridging technical and business teams.

He has a keen interest in the intersection of science, art, and technology. RoShawn shows an appreciation for creative applications of scientific principles, such as origami, and admires the complex engineering behind large-scale data centers. This suggests a passion for innovation that extends beyond his core professional role.

Unique fact: He is inspired by the unique combination of scientific principles and the art of origami.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

IT Service Strategy
Believes everything starts and ends with a clear, well-communicated IT strategy to break down silos and enhance service delivery.
Process Automation
His career is centered on leveraging ServiceNow and ITOM/ITSM principles to automate and integrate processes, fostering collaboration and efficiency.
Configuration Management
Peers highlight his deep technical knowledge and extensive experience in leading complex Configuration Management System (CMS) design projects.

Media Appearances

RoShawn has no verified media appearances

Work History

9-2016
ServiceNow Solutions Architect at IBM
8-2014 - 8-2016
Service Transition Manager at IBM
9-2013 - 8-2014
IT Audit and Assurance (Nationwide Insurance) at Hewlett-Packard
7-2013 - 9-2013
Project Manager at Quick Solutions
11-2012 - 7-2013
DevOps & Release Manager at Limited Brands

Education

Business from Ohio Dominican University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Mid-senior Designation : ServiceNow Solutions Architect at IBM
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Insights For Selling To RoShawn

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with RoShawn is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from RoShawn

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will RoShawn move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can RoShawn take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And RoShawn

Personality Compatibility


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