Roslyn Harrell

Go-getter
DISC Type : d

Consumer Affairs Manager at Reyes Coca-Cola Bottling

Plano, Texas, United States

Overview

Roslyn Harrell is the Consumer Affairs Manager at Reyes Coca-Cola Bottling, specializing in contact center leadership and workforce optimization. With an MBA, she focuses on enhancing business operations and customer satisfaction. People often describe her as energetic, passionate, forward-thinking, and a change agent with an infectious personality.

Outside of her corporate role, Roslyn is deeply committed to community service, a value she actively shares with her children. She is heavily involved in professional networking and shaping the future of customer experience through her leadership in industry organizations.

She has served on the National Board of Directors for SOCAP International (Society of Consumer Affairs Professionals).

Personality Overview

Fast-Paced

Decisive

Direct & Candid

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience
Her work and professional involvement, including presentations at SOCAP International conferences, are centered around improving the customer experience.
Consumer Affairs
As a leader in this space, she is well-respected within the consumer affairs community and has served on the SOCAP National Board of Directors.
Contact Center Leadership
Manages remote call center teams, focusing on workforce optimization, training, and enhancing operational efficiency to improve service standards.

Media Appearances

Roslyn has no verified media appearances

Work History

4-2018
Consumer Affairs Manager at Reyes Coca-Cola Bottling
4-2016 - 1-2018
Contact Center Manager at Reinhart Foodservice
1-2015 - 9-2016
Corporate Sales Trainer at Direct Supply
10-2013 - 1-2015
Director Of Inside Sales at CTS Connected Technology Solutions
9-2008 - 4-2014
Manager of Guest Services at BMO Harris Bradley Center

Education

Master of Business Administration - MBA from University of Arizona
Bachelor of Business Administration - BBA from Southern New Hampshire University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Plano, Texas, United States Job Level : Middle Designation : Consumer Affairs Manager at Reyes Coca-Cola Bottling
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Insights For Selling To Roslyn

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roslyn is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Roslyn

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Roslyn move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Roslyn take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Roslyn

Personality Compatibility


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