Rowan McPhail

Doer
DISC Type : sd

Manager - Customer Success and Support at Firmable

Elwood, Victoria, Australia

Overview

Rowan McPhail is a Manager of Customer Success and Support at Firmable, focusing on the entire customer experience journey. With a background from Monash University and experience managing key accounts at HotDoc, Rowan excels at creating success plans to maximize customer ROI and identify new revenue opportunities.

Rowan actively follows and endorses practical sales prospecting tips that have proven effective in the field.

Personality Overview

Results Focused

Deliberate Doer

Strategic Planner

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Success
Passionate about designing customer success plans that maximize ROI and achieve business goals for large accounts.
Team Building
Currently focused on hiring and growing the customer success and support teams at Firmable in a fast-paced start-up environment.
B2B Data
Believes Firmable is setting the new standard for the quality and effectiveness of B2B data in the ANZ market.

Media Appearances

Rowan has no verified media appearances

Work History

9-2025
Manager - Customer Success and Support at Firmable
8-2024 - 9-2025
Customer Success Manager at Firmable
5-2023 - 6-2024
Senior Customer Success Manager - Key Accounts at HotDoc
12-2021 - 6-2023
Senior Customer Success Manager at HotDoc
2-2021 - 12-2021
Customer Success Manager at HotDoc

Education

2012 - 2016
Bachelor's degree from Monash University
2004 - 2010
English from Brighton Secondary College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Elwood, Victoria, Australia Job Level : Middle Designation : Manager - Customer Success and Support at Firmable

Interested in

Sports

Basketball, Lifesaving, Moorabbin Tigers

URL has been copied!

Insights For Selling To Rowan

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rowan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Rowan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Rowan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Rowan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Rowan

Personality Compatibility


Other Firmable Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.