Rowan McPhail in

Rowan McPhail

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Manager - Customer Success and Support at Firmable
📍 Elwood, Victoria, Australia

Rowan McPhail is a Manager of Customer Success and Support at Firmable, focusing on the entire customer experience journey. With a background from Monash University and experience managing key accounts at HotDoc, Rowan excels at creating success plans to maximize customer ROI and identify new revenue opportunities.

Rowan actively follows and endorses practical sales prospecting tips that have proven effective in the field.

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Experience
12 Years
Current Role
Manager - Customer Success and Support
Job Level
Middle
Location
Elwood, Victoria, Australia
Personality Overview

How Rowan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rowan cares about

Customer Success
Passionate about designing customer success plans that maximize ROI and achieve business goals for large accounts.
Team Building
Currently focused on hiring and growing the customer success and support teams at Firmable in a fast-paced start-up environment.
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Career

Work history

9-2025
Manager - Customer Success and Support
Firmable
8-2024 - 9-2025
Customer Success Manager
Firmable
5-2023 - 6-2024
Senior Customer Success Manager - Key Accounts
HotDoc
12-2021 - 6-2023
Senior Customer Success Manager
HotDoc
2-2021 - 12-2021
Customer Success Manager
HotDoc
In the press

Media appearances

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Education
2012 - 2016
Bachelor's degree
Monash University
2004 - 2010
English
Brighton Secondary College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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