Rowan McPhail is a Manager of Customer Success and Support at Firmable, focusing on the entire customer experience journey. With a background from Monash University and experience managing key accounts at HotDoc, Rowan excels at creating success plans to maximize customer ROI and identify new revenue opportunities.
Rowan actively follows and endorses practical sales prospecting tips that have proven effective in the field.
Read the full overview →Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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