Rupam Singh

Energizer
DISC Type : I

Senior Team Lead at Oracle

Bengaluru, Karnataka, India

Overview

Rupam Singh is an operations leader with over a decade of experience managing enterprise support teams at Oracle, Concentrix, and Wipro. He specializes in SLA governance, escalation management, and leveraging AI for efficiency. He holds a Bachelors degree from Heramba Chandra College.

He is committed to applying AI tools to improve resolution efficiency within enterprise healthcare support operations.

Personality Overview

Full Of Energy

Informal

Relationship Oriented

They are really good at seeing what the long-term impacts of their decisions could be.  They are always positive and upbeat, so take their promises with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Healthcare Operations
Leads enterprise healthcare support at Oracle, focusing on managing service request lifecycles, escalations, and SLA governance.
AI for Efficiency
Actively leverages AI tools to enhance resolution efficiency and drive process improvements for his support teams at Oracle.
SLA Management
Has a consistent career focus on managing teams within strict, SLA-driven frameworks at Oracle, Concentrix, and Wipro.

Media Appearances

Rupam has no verified media appearances

Work History

12-2022
Senior Team Lead at Oracle
7-2021 - 3-2023
Assistant Operations Manager at Concentrix
12-2018 - 1-2021
Operations Team Lead at Wipro Limited
9-2015 - 11-2018
Senior Associate at Wipro Limited

Education

2012 - 2015
Bachelor's degree from Heramba Chandra College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Senior Team Lead at Oracle
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Insights For Selling To Rupam

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rupam is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Rupam

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rupam move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Rupam take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Rupam

Personality Compatibility


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