Ryan Couch

Doer
DISC Type : ds

Head of Technical Support at AnyDesk Software

Tampa, Florida, United States

Overview

Ryan Couch leads global technical support for AnyDesk Software, managing four regional teams in a follow-the-sun model. He has grown within the company, progressing from a Technical Consultant to his current role as Head of Technical Support, showcasing his dedication and expertise in the remote access software industry.

He thrives in a positive work environment that blends the silly with the serious. Ryan enjoys celebrating with his international colleagues, whether at a company party in Stuttgart, a wine tasting in Lisbon, or participating in team sports events on the beach.

Ryan was a Co-Captain for his companys annual SportsFest, leading his team through several well-fought victories.

Personality Overview

Fast-paced

Results Focused

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Global Team Leadership
He oversees four regional support teams across the globe, including in locations like Lisbon and Hong Kong, to provide continuous customer assistance.
Positive Company Culture
He frequently posts about the importance of a great work environment and celebrating team successes, stating it's the best he has ever experienced.
Team Building
Actively participates in and leads team events, such as serving as a Co-Captain for his company's annual SportsFest.

Media Appearances

Ryan has no verified media appearances

Work History

4-2024
Head of Technical Support at AnyDesk Software
6-2023 - 4-2024
Manager at AnyDesk Software
7-2021 - 6-2023
Technical Consultant at AnyDesk Software

Education

Ryan has no verified education history

More Information

Social Presence :

Prographics :

Exp : 4 Location : Tampa, Florida, United States Job Level : Mid-senior Designation : Head of Technical Support at AnyDesk Software
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ryan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ryan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ryan

Personality Compatibility


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