Ryan Gould

Observer
DISC Type : ci

Resource & Customer Insights Manager at BT Group

Greater London, England, United Kingdom

Overview

Ryan Gould is a Resource & Customer Insights Manager at BT Group with over five years of experience. He specializes in data engineering and analytics, using Google Cloud Platform and Qlik to drive strategic decision-making and enhance customer experiences. He holds a certification in Qlik.


He recently presented an innovative resource strategy and a new performance analytics tool developed by his team at a major company retail conference.

Personality Overview

Value Driven

Curious

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Data-driven Insights
Transforms complex data into strategic resources using tools like Google Cloud Platform and Qlik to empower team decision-making.
Resource Optimization
Focuses on optimizing resource allocation and headcount reporting, and recently presented an innovative resource strategy his team developed.
Enhancing Customer Experience
States that BT's mission to deliver outstanding customer experiences is his daily motivation, aligning with his work in customer understanding.

Media Appearances

Ryan has no verified media appearances

Work History

2-2024
Resource & Customer Insights Manager at BT Group
5-2021 - 7-2024
Business Partnering & Commercial Finance Manager at BT Group
11-2019 - 4-2021
Marketing Finance Manager at BT Group
4-2017 - 10-2019
Resources Manager at EE
11-2015 - 5-2017
Store Manager at EE

Education

Education details unavailable from Warden Park

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater London, England, United Kingdom Job Level : Middle Designation : Resource & Customer Insights Manager at BT Group
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ryan

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Ryan take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Ryan

Personality Compatibility


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