Ryan Hicks in

Ryan Hicks

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Global Client Director at Avaya
📍 New York, New York, United States

Ryan is a results-oriented technical sales leader with over 20 years of experience at major enterprises like Avaya and Verizon Business. He holds certifications in Generative AI and serves on an advisory council at Seton Hall. Colleagues describe him as a strategic, high-energy, and thoughtful leader.

He is an Advisory Council Member at Seton Hall for the "Transformative Leadership in Disruptive Times" program.

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Experience
16 Years
Current Role
Global Client Director
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

How Ryan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ryan cares about

Strategic AI Adoption
He recently earned certifications in Generative AI and shares content emphasizing that AI is a strategic tool that requires thoughtful implementation, not a silver bullet.
Transformative CX
His focus is on empowering enterprises with transformational solutions. He frequently posts about how platforms like Avaya Infinity can create personalized customer journeys and superior experiences.
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Career

Work history

10-2020
Global Client Director
Avaya
6-2022
Advisory Council Member
Transformative Leadership in Disruptive Times at Seton Hall
8-2018 - 10-2020
Sr. Manager - Advanced Communications - East
Verizon Business
2-2016 - 8-2018
Collaboration Consultant
Verizon Business
1-2011 - 1-2016
Vice President of Sales/Telecommunications
Quickconnect (QC)
In the press

Media appearances

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Education
2004 - 2006
Engineering Science
Bergen Community College
2002 - 2003
Certification
The Cittone Institute
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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