Ryan Hicks in

Ryan Hicks

Evaluator · DISC type Dsc
Global Client Director at Avaya
📍 New York, New York, United States

Ryan is a results-oriented technical sales leader with over 20 years of experience at major enterprises like Avaya and Verizon Business. He holds certifications in Generative AI and serves on an advisory council at Seton Hall. Colleagues describe him as a strategic, high-energy, and thoughtful leader.

He is an Advisory Council Member at Seton Hall for the "Transformative Leadership in Disruptive Times" program.

Read the full overview →
Experience
16 Years
Current Role
Global Client Director
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

How Ryan shows up

Hard To Convince
Quality Focused
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Ryan cares about

Strategic AI Adoption
He recently earned certifications in Generative AI and shares content emphasizing that AI is a strategic tool that requires thoughtful implementation, not a silver bullet.
Transformative CX
His focus is on empowering enterprises with transformational solutions. He frequently posts about how platforms like Avaya Infinity can create personalized customer journeys and superior experiences.
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Career

Work history

10-2020
Global Client Director
Avaya
6-2022
Advisory Council Member
Transformative Leadership in Disruptive Times at Seton Hall
8-2018 - 10-2020
Sr. Manager - Advanced Communications - East
Verizon Business
2-2016 - 8-2018
Collaboration Consultant
Verizon Business
1-2011 - 1-2016
Vice President of Sales/Telecommunications
Quickconnect (QC)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2006
Engineering Science
Bergen Community College
2002 - 2003
Certification
The Cittone Institute
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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