Ryan Hicks

Evaluator
DISC Type : Dsc

Global Client Director at Avaya

New York, New York, United States

Overview

Ryan is a results-oriented technical sales leader with over 20 years of experience at major enterprises like Avaya and Verizon Business. He holds certifications in Generative AI and serves on an advisory council at Seton Hall. Colleagues describe him as a strategic, high-energy, and thoughtful leader.


He is an Advisory Council Member at Seton Hall for the "Transformative Leadership in Disruptive Times" program.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Strategic AI Adoption
He recently earned certifications in Generative AI and shares content emphasizing that AI is a strategic tool that requires thoughtful implementation, not a silver bullet.
Transformative CX
His focus is on empowering enterprises with transformational solutions. He frequently posts about how platforms like Avaya Infinity can create personalized customer journeys and superior experiences.
Leadership in Disruption
Serves as an Advisory Council Member for the "Transformative Leadership in Disruptive Times" program at Seton Hall, showing a keen interest in navigating technological shifts.

Media Appearances

Ryan has no verified media appearances

Work History

10-2020
Global Client Director at Avaya
6-2022
Advisory Council Member at Transformative Leadership in Disruptive Times at Seton Hall
8-2018 - 10-2020
Sr. Manager - Advanced Communications - East at Verizon Business
2-2016 - 8-2018
Collaboration Consultant at Verizon Business
1-2011 - 1-2016
Vice President of Sales/Telecommunications at Quickconnect (QC)

Education

2004 - 2006
Engineering Science from Bergen Community College
2002 - 2003
Certification from The Cittone Institute

More Information

Social Presence :

Prographics :

Exp : 16 Location : New York, New York, United States Job Level : Mid-senior Designation : Global Client Director at Avaya
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Ryan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Ryan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Ryan

Personality Compatibility


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