Ryan K.

Enigma
DISC Type : icd

Head of Customer Support at Skillshare

New York City Metropolitan Area, United States

Overview

Ryan has no verified overview

Personality Overview

Hard To Convince

Challenger

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Ryan has no verified topics they care about

Media Appearances

Ryan has no verified media appearances

Work History

2-2024 - 11-2025
Head of Customer Support at Skillshare
9-2022 - 2-2024
Customer Support Manager II, Growth & International at Skillshare
3-2021 - 8-2022
Customer Support Manager at Skillshare
11-2019 - 3-2021
Associate Customer Support Manager at Skillshare
1-2019 - 10-2019
Senior Customer Operations Specialist at Squarespace

Education

Bachelor's Degree from Baruch College
Associate of Arts and Sciences (A.A.S.) from Kingsborough Community College

More Information

Social Presence :

Prographics :

Exp : 12 Location : New York City Metropolitan Area, United States Job Level : N/A Designation : Head of Customer Support at Skillshare
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ryan

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Ryan take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Ryan

Personality Compatibility


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