Ryan Lynch in

Ryan Lynch

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Associate Director, Product Support at Sprinklr
📍 Detroit Metropolitan Area, United States

Ryan is the Associate Director of Product Support at Sprinklr, where he directs a global team of 22 managers across five countries. A graduate of the Isenberg School of Management, UMass Amherst, he has a proven history of launching new company initiatives. Colleagues describe him as having exceptional interpersonal skills, attention to detail, and a strong commitment to delivering positive client experiences.

He successfully built Sprinklrs Mission Critical Support Department entirely from the ground up, which involved hiring, training, and directing the global team.

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Experience
14 Years
Current Role
Associate Director, Product Support
Job Level
Mid-senior
Location
Detroit Metropolitan Area, United States
Personality Overview

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Priorities

Topics Ryan cares about

Global Team Leadership
He directs a global team of 22 Technical Account Managers spread across three continents, overseeing support for major enterprise customers.
Customer Experience (CXM)
He actively promotes Sprinklr's mission, using the hashtag #unifiedCXM in posts, which aligns with his role in managing customer support and success.
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Career

Work history

1-2022
Associate Director, Product Support
Sprinklr
1-2021 - 1-2022
Program Manager II
Sprinklr
2-2020 - 3-2021
Platinum Support Account Manager
Sprinklr
6-2016 - 2-2020
Senior Product Support Engineer | Team Lead
Sprinklr
9-2015 - 6-2016
Client Support Engineer
Opower
In the press

Media appearances

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Education
BA
Isenberg School of Management, UMass Amherst
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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