Ryan Wong in

Ryan Wong

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Head Of Customer Service at Lazada Group
📍 Puchong, Selangor, Malaysia

Ryan Wong leads the customer service department at Lazada Group, overseeing a team of over 400 agents across calls, chat, and social media. His expertise is in workforce management and shaping consumer service propositions to align with long-term company strategy, having progressed from analyst to department head.

Based on his social media activity, Ryan appears to value concepts like resilience, flexibility, and strong leadership. He shows a quiet curiosity about global foresight and macro-economic trends, reflecting a mindset that looks beyond immediate operational concerns.

Unique fact: Ryan is a recipient of the "2014 Prometric Heroes Award" for his contributions.

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Experience
16 Years
Current Role
Head Of Customer Service
Job Level
Mid-senior
Location
Puchong, Selangor, Malaysia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ryan cares about

Customer Experience Strategy
His primary role involves shaping and delivering Lazada's consumer service propositions and ensuring consistency in customer service standards.
Large-Scale Team Leadership
He provides leadership and direction to a customer service department of over 400 agents, establishing the vision and mission for the team.
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Career

Work history

4-2017
Head Of Customer Service
Lazada Group
6-2015 - 3-2017
Performance and Staffing Manager
Lazada Group
7-2014 - 5-2015
Senior Workforce Management Analyst
Prometric
7-2009 - 6-2014
Workforce Management Analyst
Prometric
In the press

Media appearances

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Education

Ryan has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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