Sam Castle in

Sam Castle

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Retail and Customer Support Service Coordinator at Last Mile Water (formerly Icosa Water)
📍 Newport, Wales, United Kingdom

Sam Castle is an experienced utilities advisor with over 20 years in the water industry. His expertise covers customer support, collections, team coaching, and developer services. He is recognized by colleagues for his strong communication skills and exceptional customer empathy, with qualifications from City & Guilds.

Sam possesses a unique skill set combining deep customer relations expertise with technical proficiency, using AutoCAD to manage new water and sewerage connection requests.

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Experience
24 Years
Current Role
Retail and Customer Support Service Coordinator
Job Level
Junior
Location
Newport, Wales, United Kingdom
Personality Overview

How Sam shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sam cares about

Customer Empathy
Described by colleagues as having an "unparalleled skill for customer empathy" and being a polite, helpful communicator in difficult customer scenarios.
Water Infrastructure
His career focuses on managing new water and sewerage connections, liaising with developers, and handling technical requests like CON29DW reports.
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Career

Work history

1-2026
Retail and Customer Support Service Coordinator
Last Mile Water (formerly Icosa Water)
12-2016 - 12-2025
Developer Services Advisor
Dŵr Cymru Welsh Water
12-2016 - 12-2025
Service Developer
Welsh Water
3-2012 - 12-2016
Debt Team Coach\Deputy Team Leader
Dŵr Cymru Welsh Water
3-2012 - 12-2016
Team Coach
Welsh Water
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-2006 - 12-2006
NVQ Level 2
City & Guilds
1-2006 - 12-2006
NVQ Level 1
City & Guilds
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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