Sanchit Bhatnagar in

Sanchit Bhatnagar

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Senior Manager, Customer Experience at CaptivateIQ
📍 Greater Toronto Area, Canada

Sanchit is a Senior Manager, Customer Experience at CaptivateIQ, leading professional services engagement and operations. He specializes in scoping, SOW, and pricing strategy, ensuring successful and profitable implementations. He has an MBA from Schulich School of Business - York University and Faculty of Management Studies - University of Delhi.

Sanchit is passionate about AI-enabled professional services, specifically streamlining the scope-to-SOW process. He is also interested in the ICM/SPM domain and the intersection of sales and customer experience.

People often describe Sanchit as "ridiculously calm" and appreciate his out-of-the-box thinking.

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Experience
8 Years
Current Role
Senior Manager, Customer Experience
Job Level
Middle
Location
Greater Toronto Area, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sanchit cares about

AI-Enabled Professional Services
Sanchit's professional headline explicitly mentions his focus on AI-Enabled PS (scope-to-SOW), indicating a strong interest in leveraging AI for professional services.
Professional Services Operations
His role involves owning the services deal cycle end-to-end, including scoping, effort estimation, quoting, and SOW authorship, highlighting his expertise in professional services operations.
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Career

Work history

7-2024
Senior Manager, Customer Experience
CaptivateIQ
3-2022 - 7-2024
Manager, Professional services
CaptivateIQ
10-2021 - 3-2022
Professional Services Team Lead
Intangent
5-2021 - 10-2021
Senior Business Consultant
Intangent
2-2021 - 5-2021
Business Consultant
Intangent
In the press

Media appearances

Ask the Experts: Mastering Commissions, Motivating Teams, Driving Revenue. Featured in CaptivateIQ
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Education
2018 - 2019
Master of Business Administration - MBA
Schulich School of Business - York University
2013 - 2015
Master of Business Administration (MBA)
Faculty of Management Studies - University of Delhi
2013 - 2015
Master of Business Administration (MBA)
Faculty of Management Studies (FMS) - University of Delhi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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