Sanchit Bhatnagar in

Sanchit Bhatnagar

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Senior Manager, Customer Experience at CaptivateIQ
📍 Greater Toronto Area, Canada

Sanchit is a Senior Manager of Customer Experience at CaptivateIQ, based in Toronto, where he leads engagement management and strategic resourcing. Leveraging dual MBA degrees, he specializes in designing end-to-end customer journeys. Colleagues describe him as exceptionally calm, visionary, and an out-of-the-box thinker.

Beyond his professional role, Sanchit is passionate about giving back to the community. He participates in the Great Cycle Challenge, a charity event where he cycles long distances to raise funds for children battling cancer. He also has a distinct interest in market analysis.

He once authored and published an in-depth article analyzing market clutter within Indias deodorant industry and offered strategic recommendations to help brands differentiate themselves.

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Experience
7 Years
Current Role
Senior Manager, Customer Experience
Job Level
Middle
Location
Greater Toronto Area, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sanchit cares about

Incentive Compensation
He hosts expert webinars and is quoted in articles on mastering commission structures and utilizing modern Incentive Compensation Management (ICM) solutions to motivate teams.
Customer Journey Design
A core part of his role involves designing the complete customer lifecycle, from initial onboarding and training to post-implementation services and technical support.
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Career

Work history

7-2024
Senior Manager, Customer Experience
CaptivateIQ
3-2022 - 7-2024
Manager, Professional services
CaptivateIQ
10-2021 - 3-2022
Professional Services Team Lead
Intangent
5-2021 - 10-2021
Senior Business Consultant
Intangent
2-2021 - 5-2021
Business Consultant
Intangent
In the press

Media appearances

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Education
2018 - 2019
Master of Business Administration - MBA
Schulich School of Business - York University
2013 - 2015
Master of Business Administration (MBA)
Faculty of Management Studies - University of Delhi
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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