Sanchit Bhatnagar

Commander
DISC Type : D

Senior Manager, Customer Experience at CaptivateIQ

Greater Toronto Area, Canada

Overview

Sanchit is a Senior Manager of Customer Experience at CaptivateIQ, based in Toronto, where he leads engagement management and strategic resourcing. Leveraging dual MBA degrees, he specializes in designing end-to-end customer journeys. Colleagues describe him as exceptionally calm, visionary, and an out-of-the-box thinker.

Beyond his professional role, Sanchit is passionate about giving back to the community. He participates in the Great Cycle Challenge, a charity event where he cycles long distances to raise funds for children battling cancer. He also has a distinct interest in market analysis.

He once authored and published an in-depth article analyzing market clutter within Indias deodorant industry and offered strategic recommendations to help brands differentiate themselves.

Personality Overview

Decisive

Impact-Driven

Risk-Taker

They like to act fast and expect others to do the same.  More than the product, they care about the effectiveness of the product. They are very proud of what they do.

Topics They Care About

Incentive Compensation
He hosts expert webinars and is quoted in articles on mastering commission structures and utilizing modern Incentive Compensation Management (ICM) solutions to motivate teams.
Customer Journey Design
A core part of his role involves designing the complete customer lifecycle, from initial onboarding and training to post-implementation services and technical support.
Charity Cycling
He participates in the Great Cycle Challenge, riding hundreds of kilometers to raise money and support children fighting cancer.

Media Appearances

Sanchit has no verified media appearances

Work History

7-2024
Senior Manager, Customer Experience at CaptivateIQ
3-2022 - 7-2024
Manager, Professional services at CaptivateIQ
10-2021 - 3-2022
Professional Services Team Lead at Intangent
5-2021 - 10-2021
Senior Business Consultant at Intangent
2-2021 - 5-2021
Business Consultant at Intangent

Education

2018 - 2019
Master of Business Administration - MBA from Schulich School of Business - York University
2013 - 2015
Master of Business Administration (MBA) from Faculty of Management Studies - University of Delhi

More Information

Social Presence :

Prographics :

Exp : 7 Location : Greater Toronto Area, Canada Job Level : Middle Designation : Senior Manager, Customer Experience at CaptivateIQ
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Insights For Selling To Sanchit

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sanchit is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sanchit

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Sanchit move?

  • They can take decisions very fast if you manage to convince them.
  • Can Sanchit take some risk or not?

  • The risks don’t matter much to them.

You And Sanchit

Personality Compatibility


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