Sandra Duque

Critic
DISC Type : C

Corporate Customer Experience Regional Manager at IFX Networks

Bogotá, Capital District, Colombia

Overview

Sandra Duque is a bilingual business leader with over 20 years of experience driving revenue and market expansion for global tech companies like IBM and Lenovo. A graduate of Pontificia Universidad Javeriana, she specializes in sales strategy and customer experience, and has been described as a "natural leader. "

Recognized for her transformational leadership, Sandra received an award from IFX for embodying the companys core values.

Personality Overview

Critic

ROI Driven

Precise

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
Her current role as Corporate Customer Experience Regional Manager and Certified Net Promoter Associate certification show a deep focus on the client lifecycle and satisfaction.
Team Leadership
Manages regional teams and has been recognized with a "Transformational Leadership" award. A colleague praised her for creating a highly productive team environment.
Cybersecurity Strategy
Recently shared content about the business risks of ransomware, indicating a focus on helping companies design effective cybersecurity strategies to protect their operations.

Media Appearances

Sandra has no verified media appearances

Work History

1-2025
Corporate Customer Experience Regional Manager at IFX Networks
7-2019 - 12-2024
After Sales Commercial Manager | Manager, Customer Success at IFX Networks
10-2014 - 6-2019
LA DCG Client Care Leader at Lenovo
7-2009 - 9-2014
Client Satisfaction Team Leader at IBM
7-2007 - 6-2009
Client Satisfaction Specialist at IBM

Education

1998 - 2000
Marketing from Universidad de Los Andes
1-1992 - 12-1997
Bachelor's degree from Pontificia Universidad Javeriana

More Information

Social Presence :

Prographics :

Exp : 25 Location : Bogotá, Capital District, Colombia Job Level : Middle Designation : Corporate Customer Experience Regional Manager at IFX Networks
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Sandra

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sandra take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sandra

Personality Compatibility


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