Sandra Ireland in

Sandra Ireland

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Sr, Director, Service Delivery at Sutherland
📍 Atlanta Metropolitan Area, United States

Sandra Ireland is a results-oriented Sr. Director of Service Delivery with extensive experience leading global call center operations and managing client services for major companies like IBM and Sprint Nextel. A graduate of Bowling Green State University with a Paralegal certification, she excels in driving revenue growth and operational efficiency. Colleagues have described her as a "remarkable" and highly effective manager.

Sandra maintains a connection to the academic world, showing a particular interest in the communities of Emory University and her alma mater, Bowling Green State University. This suggests a value placed on higher education and institutional engagement.

She holds a Paralegal certification, a unique qualification that complements her expertise in contract and risk management.

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Experience
16 Years
Current Role
Sr, Director, Service Delivery
Job Level
Senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Sandra shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sandra cares about

Client Relationships
Focuses on establishing trusted partnerships and ensuring client satisfaction, a core theme throughout her career at IBM and Sutherland.
Operational Efficiency
Proven experience in optimizing performance and improving processes for large-scale customer care operations at both Sprint Nextel and IBM.
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Career

Work history

8-2015
Sr, Director, Service Delivery
Sutherland
6-2008 - 12-2014
Director Client Services
IBM
Director, Customer Operations
Sprint Nextel
Director, Information Technlogy
Sprint Nextel
Manager, Quality Assurance
Sprint Nextel
In the press

Media appearances

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Education
1981 - 1985
Bachelor of Science
Bowling Green State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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