Sandra Ireland

Energizer
DISC Type : I

Sr, Director, Service Delivery at Sutherland

Atlanta Metropolitan Area, United States

Overview

Sandra Ireland is a results-oriented Sr. Director of Service Delivery at Sutherland with extensive experience managing global call center operations for major corporations like IBM and Sprint Nextel. She specializes in client satisfaction, contract management, and driving operational efficiency. Sandra holds a Bachelor of Science from Bowling Green State University and a Paralegal certification.

During her time at Bowling Green State University, Sandra was actively involved in campus life as a charter member of the Zeta Kappa chapter of her sorority. Her continued interest in the university suggests a strong connection to her alma mater and its community.

Sandra holds a Paralegal certification, a unique qualification that complements her expertise in contract management and risk limitation.

Personality Overview

Big Picture Person

Relationship Oriented

Enthusiastic

They are naturally enthusiastic, so take their promise with a pinch of salt.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections.

Topics They Care About

Client Relationships
Her profile emphasizes establishing trusted partnerships and ensuring client satisfaction as a core strength throughout her career.
Service Delivery
As a central theme of her career and current title, she focuses on managing the delivery of global operations and service level agreements.
Operational Efficiency
She has a proven track record of improving operational efficiencies and transitioning large-scale call center operations to optimize performance.

Media Appearances

Sandra has no verified media appearances

Work History

8-2015
Sr, Director, Service Delivery at Sutherland
6-2008 - 12-2014
Director Client Services at IBM
Director, Customer Operations at Sprint Nextel
Director, Information Technlogy at Sprint Nextel
Manager, Quality Assurance at Sprint Nextel

Education

1981 - 1985
Bachelor of Science from Bowling Green State University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Atlanta Metropolitan Area, United States Job Level : Senior Designation : Sr, Director, Service Delivery at Sutherland
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Sandra

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Sandra take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Sandra

Personality Compatibility


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