Sandra Ireland in

Sandra Ireland

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Sr, Director, Service Delivery at Sutherland
📍 Atlanta Metropolitan Area, United States

Sandra Ireland is a results-oriented Sr. Director of Service Delivery at Sutherland with extensive experience managing global call center operations for major corporations like IBM and Sprint Nextel. She specializes in client satisfaction, contract management, and driving operational efficiency. Sandra holds a Bachelor of Science from Bowling Green State University and a Paralegal certification.

During her time at Bowling Green State University, Sandra was actively involved in campus life as a charter member of the Zeta Kappa chapter of her sorority. Her continued interest in the university suggests a strong connection to her alma mater and its community.

Sandra holds a Paralegal certification, a unique qualification that complements her expertise in contract management and risk limitation.

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Experience
16 Years
Current Role
Sr, Director, Service Delivery
Job Level
Senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sandra cares about

Client Relationships
Her profile emphasizes establishing trusted partnerships and ensuring client satisfaction as a core strength throughout her career.
Service Delivery
As a central theme of her career and current title, she focuses on managing the delivery of global operations and service level agreements.
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Career

Work history

8-2015
Sr, Director, Service Delivery
Sutherland
6-2008 - 12-2014
Director Client Services
IBM
Director, Customer Operations
Sprint Nextel
Director, Information Technlogy
Sprint Nextel
Manager, Quality Assurance
Sprint Nextel
In the press

Media appearances

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Education
1981 - 1985
Bachelor of Science
Bowling Green State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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