Sanjay Khemani

Critic
DISC Type : C

Director Workforce at IntouchCX

Mumbai, Maharashtra, India

Overview

Sanjay is the Director of Workforce at IntouchCX, bringing over 18 years of specialized experience in Workforce Management. He excels in resource planning, process improvement, and delivering high-quality results for clients. He holds a Bachelor of Business Administration and is a certified Six Sigma Yellow Belt.

Sanjay is committed to continuous professional growth, having recently completed courses in executive leadership and building high-performance teams. He values a positive corporate culture and appreciates being part of an organization that celebrates cultural traditions, as shown in his posts about company events.

He has completed specialized ONTRAC corporate training focused on leadership roles within the BPO industry.

Personality Overview

ROI Driven

Critic

Information Seeker

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Workforce Management
With 18 years of experience, he oversees end-to-end WFM, including resource planning, scheduling, real-time adherence, and reporting for multiple clients.
High-Performance Teams
He recently completed a certification in "Building High-Performance Teams" and has a background in leading large technical support teams.
Process Improvement
His Six Sigma Yellow Belt certification highlights his focus on enhancing operational efficiency, problem-solving, and delivering high-quality results.

Media Appearances

Sanjay has no verified media appearances

Work History

10-2022
Director Workforce at IntouchCX
12-2020 - 10-2022
Sr.Manager WFM at HGS Healthcare
9-2015 - 12-2020
Manager - WFM at Sutherland
7-2012 - 8-2015
Sr. Associate Manager - WFM ( RTA \ CCOD ) at Sutherland
11-2011 - 7-2012
Sr.Team Manager - AT&T ISP Process at Sutherland

Education

2010 - 2012
Bachelor of Business Administration (BBA) from Vinayaka Mission's Research Foundation - University
1999 - 2000
HSC from XII th S.N. Junior College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Mumbai, Maharashtra, India Job Level : Mid-senior Designation : Director Workforce at IntouchCX
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Insights For Selling To Sanjay

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sanjay is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Sanjay

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Sanjay move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sanjay take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sanjay

Personality Compatibility


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