Sanjay Khemani in

Sanjay Khemani

Critic · DISC type C
Director Workforce at IntouchCX
📍 Mumbai, Maharashtra, India

Sanjay is the Director of Workforce at IntouchCX, bringing over 18 years of specialized experience in Workforce Management. He excels in resource planning, process improvement, and delivering high-quality results for clients. He holds a Bachelor of Business Administration and is a certified Six Sigma Yellow Belt.

Sanjay is committed to continuous professional growth, having recently completed courses in executive leadership and building high-performance teams. He values a positive corporate culture and appreciates being part of an organization that celebrates cultural traditions, as shown in his posts about company events.

He has completed specialized ONTRAC corporate training focused on leadership roles within the BPO industry.

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Experience
24 Years
Current Role
Director Workforce
Job Level
Mid-senior
Location
Mumbai, Maharashtra, India
Personality Overview

How Sanjay shows up

ROI Driven
Critic
Information Seeker

They prefer to analyze logically and value objective facts over emotions. They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Priorities

Topics Sanjay cares about

Workforce Management
With 18 years of experience, he oversees end-to-end WFM, including resource planning, scheduling, real-time adherence, and reporting for multiple clients.
High-Performance Teams
He recently completed a certification in "Building High-Performance Teams" and has a background in leading large technical support teams.
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Career

Work history

10-2022
Director Workforce
IntouchCX
12-2020 - 10-2022
Sr.Manager WFM
HGS Healthcare
9-2015 - 12-2020
Manager - WFM
Sutherland
7-2012 - 8-2015
Sr. Associate Manager - WFM ( RTA \ CCOD )
Sutherland
11-2011 - 7-2012
Sr.Team Manager - AT&T ISP Process
Sutherland
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2010 - 2012
Bachelor of Business Administration (BBA)
Vinayaka Mission's Research Foundation - University
1999 - 2000
HSC
XII th S.N. Junior College
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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