Sunny Malhotra
Login to view DISC.Sunny Malhotra is a workforce management expert with over 15 years of experience in strategic planning, forecasting, and analytics. As Senior Director at IntouchCX, he champions WFM best practices and leverages data to optimize resource allocation. He holds a Bachelor of Arts from PT. Madan Mohan Malviya Vidyapeeth.
Based on his public activity, Sunny values gratitude, teamwork, and strong company culture. He publicly expresses appreciation for his colleagues and celebrates workplace events, showing a people-centric leadership style. He is passionate about mentorship and professional growth.
He once implemented a new workforce management tool that increased forecast accuracy by 20%, significantly reducing overtime costs.
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