Sunny Malhotra

Enthusiast
DISC Type : i

Senior Director- Workforce Management at IntouchCX

Hyderabad, Telangana, India

Overview

Sunny Malhotra is a workforce management expert with over 15 years of experience in strategic planning, forecasting, and analytics. As Senior Director at IntouchCX, he champions WFM best practices and leverages data to optimize resource allocation. He holds a Bachelor of Arts from PT. Madan Mohan Malviya Vidyapeeth.

Based on his public activity, Sunny values gratitude, teamwork, and strong company culture. He publicly expresses appreciation for his colleagues and celebrates workplace events, showing a people-centric leadership style. He is passionate about mentorship and professional growth.

He once implemented a new workforce management tool that increased forecast accuracy by 20%, significantly reducing overtime costs.

Personality Overview

Optimistic

Non-Confrontational

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Workforce Optimization
Expert in strategizing, forecasting, and scheduling to optimize staffing and enhance operational efficiency, with a track record of improving key performance metrics.
Data & Analytics
Drives MIS analytics and reporting to monitor real-time performance and create accurate forecasting models, directly impacting business service levels and costs.
Team Leadership
Emphasizes gratitude, collaboration, and teamwork as crucial for success. Publicly thanks his team members and mentors for their contributions to shared goals.

Media Appearances

Sunny has no verified media appearances

Work History

8-2025
Senior Director- Workforce Management at IntouchCX
7-2023 - 8-2025
Director- Workforce Management at IntouchCX
7-2022 - 7-2023
AGM- Workforce Management at JindalX
10-2018 - 10-2021
Workforce Manager (Global Accounts) at Concentrix
9-2015 - 10-2018
Regional Assistant Manager (Band 30) at American Express Global Business Travel

Education

Bachelor of Arts - BA from PT. Madan Mohan Malviya Vidyapeeth

More Information

Social Presence :

Prographics :

Exp : 16 Location : Hyderabad, Telangana, India Job Level : Senior Designation : Senior Director- Workforce Management at IntouchCX
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Insights For Selling To Sunny

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sunny is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Sunny

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Sunny move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Sunny take some risk or not?

  • They can take some low-probability risks if needed.

You And Sunny

Personality Compatibility


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