Santhosh Kumar in

Santhosh Kumar

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Freshworks at Full-time
📍 Chennai, Tamil Nadu, India

Santhosh Kumar is a Lead Customer Success Manager at Freshworks, specializing in SaaS revenue expansion and retention. Colleagues describe him as strategic, driven, and collaborative. He holds a Bachelor of Technology and certifications in Google Ads.

Fueled by a strong sense of curiosity that has guided his career across different industries, Santhosh has a keen interest in technology and its market application. His personal interests include major tech brands like Microsoft and PlayStation, indicating a passion for gaming.

He successfully transitioned his career from managing marketing and operations in the salon and restaurant industries to a leadership role in SaaS.

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Experience
4 Years
Current Role
Freshworks
Location
Chennai, Tamil Nadu, India
Personality Overview

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Communication Style
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Priorities

Topics Santhosh cares about

SaaS Customer Success
His career is centered on managing and growing customer relationships in the SaaS space, with a specific focus on revenue expansion and retention.
Team Leadership
In his new lead role, he expresses great pride in his team's achievements and is viewed by colleagues as a mentor who fosters a collaborative culture.
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Career

Work history

Freshworks
Full-time
9-2019 - 4-2021
Customer Success Manager (SaaS) - Dineout.co.in
Times Internet
9-2017 - 8-2019
General Manager
Arsan Tastes
9-2016 - 8-2017
Marketing Manager
Essensuals HairDressing By TONI & GUY
In the press

Media appearances

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Education
2011 - 2015
Bachelor of Technology - BTech
SRM IST Chennai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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