Santiago Paz Sáenz in

Santiago Paz Sáenz

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Customer Care at Ingram Micro España
📍 Barcelona, Catalonia, Spain

Santiago is an Industrial Engineer with over eight years of experience in Customer Experience and Marketing Strategy. A graduate of Universidad Icesi with a Global MBA, he has a proven history of improving customer satisfaction at firms like Banco de Occidente and Fanalca S. A. Colleagues describe him as proactive, dynamic, and results-focused.

He is passionate about continuous learning, recently completing an intensive business plan program in Amsterdam and multiple certifications in Generative AI from Microsoft and LinkedIn. This demonstrates a strong commitment to staying ahead of technological and business trends.

Unique fact: Santiago is dedicated to the principle that "Experience is everyones job; if one person fails, we all fail. "

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Experience
9 Years
Current Role
Customer Care
Location
Barcelona, Catalonia, Spain
Personality Overview

How Santiago shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Santiago cares about

Customer Experience Strategy
His entire career is built on enhancing customer experience, from increasing NPS by 6% at a previous role to designing end-to-end customer journeys.
Generative AI
Has recently completed multiple professional courses on Generative AI, indicating a strong interest in applying new technologies to business challenges.
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Career

Work history

3-2025
Customer Care
Ingram Micro España
11-2022 - 11-2024
Jefe de Experiencia del Cliente
Fanalca S.A.
6-2022 - 11-2022
CX Expert
Banco de Occidente
1-2018 - 10-2022
Customer Experience Senior Analyst
Banco de Occidente
1-2017 - 12-2017
Analista de Seguros y Garantías
Banco de Occidente
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2016
Ingeniería industrial
Universidad Icesi
11-2024 - 12-2025
Global MBA
Berlin School of Business & Innovation (BSBI)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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