Saptarshi Mondal in

Saptarshi Mondal

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Senior Customer Success Manager at BambooBox
📍 Bengaluru, Karnataka, India

Saptarshi is the Head of Customer Success, specializing in building systems that drive compounding revenue for B2B SaaS companies. With a B. Tech from Adamas University, he has a history of designing scalable retention frameworks at firms like Cropin and BambooBox. Colleagues describe him as customer-focused, a problem-solver, and a strong team collaborator.

He has a strong professional conviction, believing that churn is a systemic issue within a company, not merely a support or individual account problem. Saptarshi focuses on fixing the underlying systems to make renewals predictable.

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Experience
4 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Bengaluru, Karnataka, India
Personality Overview

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Priorities

Topics Saptarshi cares about

Customer Retention Systems
He focuses on designing scalable, org-wide systems to reduce churn, viewing it as a system issue rather than a support one.
Scalable CS Operations
Develops time-to-value frameworks, risk-prediction signals, and cross-functional processes to make customer renewals and success predictable.
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Career

Work history

9-2024
Senior Customer Success Manager
BambooBox
8-2024
Member
RevGenius
6-2023 - 9-2024
Customer Success Specialist
Cropin
10-2022 - 6-2023
Customer Success Manager
RetainIQ
2-2022 - 9-2022
Senior Consultant
Clientjoy | CRM for Agencies
In the press

Media appearances

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Education
2017 - 2020
BTech - Bachelor of Technology
Adamas University
2013 - 2017
Diploma
MSME Tool Room Kolkata, (CTTC)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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