Sara K. in

Sara K.

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Customer Success Manager at Herb
📍 Sierra Madre, California, United States

Sara is a senior customer success leader with nearly 10 years of experience in integration-heavy B2B SaaS environments. She excels at driving revenue retention and accelerating time-to-value through technical onboarding and executive alignment. Colleagues describe her as diligent, thoughtful, and a skilled problem-solver.

Outside of her tech career, Sara has a background in the performing arts as a dance instructor. She coached high school students on creativity, teamwork, and leadership, demonstrating a passion for mentorship and developing high-performing teams through targeted coaching.

She has deep experience in the niche and rapidly growing cannabis technology industry.

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Experience
15 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Sierra Madre, California, United States
Personality Overview

How Sara shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sara cares about

Technical Customer Success
Her profile highlights extensive experience with API integrations, payload troubleshooting, and technical onboarding in complex SaaS environments.
Cannabis Tech
She has worked for multiple companies in the cannabis industry, including Leafly and Herb, and has posted about her excitement for the industry's growth.
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Career

Work history

Customer Success Manager
Herb
2-2024 - 12-2024
Digital Customer Success Strategist
Rank Really High
12-2020 - 4-2023
Senior Customer Success Manager
Leafly
10-2016 - 12-2020
Lead Customer Success Manager
Goldstar Events, Inc.
6-2008 - 1-2020
Dance Instructor
Independent
In the press

Media appearances

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Education
2009 - 2012
Sociology
Pasadena City College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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