Sarah-Fabienne Latsch
Login to view DISC.Sarah-Fabienne Latsch is the SVP & Global Vertical Lead for Automotive at Teleperformance, where she focuses on driving growth and innovation in customer experience for the sector. An empathetic leader and self-described entrepreneur at heart, she holds Master of Arts degrees from Paderborn University and Radboud University.
Outside of her core role, she is passionate about team development, with a recent focus on enhancing emotional intelligence. She actively shares her expertise with the next generation, bridging the gap between industry and academia through university lectures on modern customer experience management.
She recently gave a guest lecture at her alma mater, Paderborn University, on leveraging AI and emotional intelligence to transform customer communication.
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