Sarah Young

Captain
DISC Type : DS

Customer Success Manager at Hoptroff

London, England, United Kingdom

Overview

Sarah is a Customer Success Manager at Hoptroff, focused on scaling high-growth fintech firms through strategic partnerships and sales. Colleagues describe her as focused, dedicated, and personable, with a talent for breaking down complex problems. She holds a BA in Social Sciences and leverages a consultative sales approach to exceed revenue targets.

Personality Overview

Dynamic But Sincere

Output-Driven

Decisive But Calm

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Fintech Growth
Her career is focused on scaling start-ups and high-growth firms through go-to-market strategy, new business development, and expanding client revenues.
Women in Fintech
Serves as an Ambassador and Member for Women of FinTech, a movement promoting gender equality, mentoring, and STEM projects in the industry.
Performance Coaching
Runs her own coaching business using neuroscience-based strategies to improve productivity, resilience, and leadership performance for individuals and teams.

Media Appearances

Sarah has no verified media appearances

Work History

1-2025
Customer Success Manager at Hoptroff
1-2024
Productivity & Performance Coach at Headstrong Coaching
1-2022
Ambassador and Member at Women of FinTech
Global Key Account Director, EMEA at Pirum
New Business Sales Director, EMEA at Kaiko

Education

High School/Secondary Diplomas and Certificates from Hedingham School
BA (Hons) Social Sciences from University of Wolverhampton

More Information

Social Presence :

Prographics :

Exp : 3 Location : London, England, United Kingdom Job Level : Middle Designation : Customer Success Manager at Hoptroff
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Sarah

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Sarah take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Sarah

Personality Compatibility


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