Saurabh Kalra

Enthusiast
DISC Type : i

Managing Director at Westlife Foodworld Limited

Mumbai, Maharashtra, India

Overview

Saurabh Kalra is the Managing Director of Westlife Foodworld, the operator of McDonalds in West and South India. An alumnus of Welingkar Institute of Management, he has spent over two decades with the company, rising from a management trainee to MD. He is noted for launching McCafé in India.

As a vegetarian, Saurabh is personally invested in evolving the menu to meet modern nutritional demands, balancing classic indulgence with healthier, functional options. He is a vocal advocate for brand integrity and transparency, aiming to empower consumers with clear information to debunk food myths.

He personally championed a multi-year R&D project to create a protein-rich slice for burgers, driven by his own dietary needs and protein deficiency in the country.

Personality Overview

Optimistic

Non-Confrontational

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Menu Innovation
He led the launch of McCafé and the recent "Protein Plus Slice, " a multi-year project to offer more nutritious options for vegetarians and health-conscious consumers in India.
Strategic Growth
He is operationalizing the company's "Vision 2027, " which includes an accelerated expansion plan of opening 40-50 new restaurants annually, with a major focus on South India.
Nutritional Transparency
He champions providing full nutritional charts for all products to give "control back to the consumer" and actively works to change the narrative around fast food.

Media Appearances

Saurabh has no verified media appearances

Work History

3-2023
Managing Director at Westlife Foodworld Limited
3-2020
Chief Operating Officer at McDonalds India (W&S)
10-2018
Sr Director Business Operations and Strategy at McDonalds India
4-2017
Director-Business Insights,Strategy,Innovation and Equipments at McDonalds India (W&S)
4-2015 - 4-2017
Director -Restaurant Solutions Group , Training and Special Projects at McDonald's India

Education

2006 - 2008
PGPMS from Welingkar Institute of Management
5-1999 - 4-2002
Diploma from Institute of Hotel Management (IHM) Ahmedabad

More Information

Social Presence :

Prographics :

Exp : 23 Location : Mumbai, Maharashtra, India Job Level : Mid-senior Designation : Managing Director at Westlife Foodworld Limited
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Insights For Selling To Saurabh

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saurabh is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Saurabh

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Saurabh move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Saurabh take some risk or not?

  • They can take some low-probability risks if needed.

You And Saurabh

Personality Compatibility


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