Scott Belsky, MBA

Questioner
DISC Type : c

Vice President, Contact Strategy & Performance at American Express

Scottsdale, Arizona, United States

Overview

Scott Belsky is the Vice President of Contact Strategy & Performance at American Express, leveraging a background in engineering and business from Arizona State University. His career at AmEx has seen him progress through roles in credit strategy and transformation, focusing on enhancing customer connections through analytics and next-generation fraud servicing tools.

He is a co-inventor on a patent for "Secondary Fraud Detection During Transaction Verifications. "

Personality Overview

Not Easily Convinced

Value Seeker

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Contact Strategy
His current and past roles focus on shaping how American Express connects with its customers, and he has posted about hiring managers for this specific space.
Fraud & Authentication
He is a co-inventor on a patent for fraud detection and has led strategy for next-generation authentication and fraud servicing tools at American Express.
Data-Driven Decisions
His team leverages analytics to shape the future of customer connections, indicating a focus on using data to inform strategy and performance.

Media Appearances

Scott has no verified media appearances

Work History

6-2024
Vice President, Contact Strategy & Performance at American Express
10-2018 - 6-2024
Director, Credit Strategy & Transformation at American Express
8-2023 - 3-2024
Acting Vice President, Strategy and Transformation at American Express
11-2004 - 2-2007
Supplier Quality at Honeywell

Education

2014 - 2016
Master's Degree from W. P. Carey School of Business – Arizona State University
2003 - 2008
Bachelor's Degree from Ira A. Fulton Schools of Engineering at Arizona State University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Scottsdale, Arizona, United States Job Level : Senior Designation : Vice President, Contact Strategy & Performance at American Express
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Scott

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Scott take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Scott

Personality Compatibility


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