Scott Brethour

Examiner
DISC Type : cs

Director, North America Customer Operations and Account & Consumer Services at JOOLA

Ontario, Canada

Overview

Scott is an experienced customer operations director with a demonstrated history in the sporting goods industry, holding key roles at JOOLA and Under Armour. He is skilled in customer experience, SAP implementation, and team leadership. He is a graduate of Chateauguay Valley Regional.

He leads North American customer operations for JOOLA, a global leader in the high-growth sports of pickleball and table tennis, and was recently promoted to his director position.

Personality Overview

Status Quo Seeker

Tough To Convince

Overcautious

They are always well-planned and adopt a systematic approach.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
His career shows a clear progression in customer-focused roles, from Manager of Customer Service at Under Armour to Director of Customer Operations at JOOLA.
Team Building
Frequently posts about hiring for his team, seeking passionate consumer service and sales operations professionals to support JOOLA's continued growth.
Sporting Goods
Has a dedicated career within the sporting goods industry, with significant tenures at major brands Under Armour and JOOLA.

Media Appearances

Scott has no verified media appearances

Work History

3-2025
Director, North America Customer Operations and Account & Consumer Services at JOOLA
1-2025 - 3-2025
Sr. Manager, Customer Experience at JOOLA
3-2015 - 1-2025
Manager Customer Service at Under Armour

Education

1996 - 2001
High School/Secondary Diplomas and Certificates from Chateauguay Valley Regional

More Information

Social Presence :

Prographics :

Exp : 11 Location : Ontario, Canada Job Level : Mid-senior Designation : Director, North America Customer Operations and Account & Consumer Services at JOOLA
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Scott

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Scott take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Scott

Personality Compatibility


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