Scott Brethour in

Scott Brethour

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Director, North America Customer Operations and Account & Consumer Services at JOOLA
📍 Ontario, Canada

Scott is an experienced customer operations director with a demonstrated history in the sporting goods industry, holding key roles at JOOLA and Under Armour. He is skilled in customer experience, SAP implementation, and team leadership. He is a graduate of Chateauguay Valley Regional.

He leads North American customer operations for JOOLA, a global leader in the high-growth sports of pickleball and table tennis, and was recently promoted to his director position.

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Experience
11 Years
Current Role
Director, North America Customer Operations and Account & Consumer Services
Job Level
Mid-senior
Location
Ontario, Canada
Personality Overview

How Scott shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Scott cares about

Customer Experience
His career shows a clear progression in customer-focused roles, from Manager of Customer Service at Under Armour to Director of Customer Operations at JOOLA.
Team Building
Frequently posts about hiring for his team, seeking passionate consumer service and sales operations professionals to support JOOLA's continued growth.
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Career

Work history

3-2025
Director, North America Customer Operations and Account & Consumer Services
JOOLA
1-2025 - 3-2025
Sr. Manager, Customer Experience
JOOLA
3-2015 - 1-2025
Manager Customer Service
Under Armour
In the press

Media appearances

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Education
1996 - 2001
High School/Secondary Diplomas and Certificates
Chateauguay Valley Regional
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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