Scott Stephens in

Scott Stephens

Examiner · DISC type sc
Sr. Director/AVP of Underwriting & Customer Service at GEICO
📍 Frisco, Texas, United States

Scott Stephens is the Senior Director/AVP of Underwriting & Customer Service at GEICO, where he has built an extensive career. An alumnus of the University of Redlands, his expertise spans operations management, data analysis, customer experience, and strategic planning, driving significant market share and sales growth.

His recent focus includes GEICOs expansion in North Texas, with an emphasis on investing in local talent and empowering future leaders within the community to better serve the growing customer base in the region.

While managing GEICOs Los Angeles branch, Scott was ranked as the #1 Manager Countrywide for two consecutive years (2013 & 2014).

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Experience
24 Years
Current Role
Sr. Director/AVP of Underwriting & Customer Service
Location
Frisco, Texas, United States
Personality Overview

How Scott shows up

Late Adopter
Process Oriented
Status Quo Seeker

They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Priorities

Topics Scott cares about

Operational Excellence
He has a background in setting operational records and has consistently focused on operations management throughout his career at GEICO.
Leadership Development
This is a recurring skill noted in his director-level roles, indicating a long-term focus on cultivating talent and building effective teams.
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Career

Work history

12-2020
Sr. Director/AVP of Underwriting & Customer Service
GEICO
12-2014 - 12-2020
Director of Sales & Customer Service
GEICO
8-2012 - 11-2014
Branch Office Manager (Sales and Service)
GEICO
2-2011 - 7-2012
Service Manager
GEICO
10-2009 - 1-2011
Product Management Supervisor
GEICO
In the press

Media appearances

GEICO Appoints 5 to Officer Posts Across Country. Featured in Insurance Journal
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GEICO Execs Examine the Modern Workplace Amid COVID at UVA Darden's Leadership Unscripted. Featured in Darden Report Online (University of Virginia Darden School of Business)
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Education
Bachelor of Science - BS
University of Redlands
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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