Scott Stephens

Examiner
DISC Type : sc

Sr. Director/AVP of Underwriting & Customer Service at GEICO

Frisco, Texas, United States

Overview

Scott Stephens is the Senior Director/AVP of Underwriting & Customer Service at GEICO, where he has built an extensive career. An alumnus of the University of Redlands, his expertise spans operations management, data analysis, customer experience, and strategic planning, driving significant market share and sales growth.

His recent focus includes GEICOs expansion in North Texas, with an emphasis on investing in local talent and empowering future leaders within the community to better serve the growing customer base in the region.

While managing GEICOs Los Angeles branch, Scott was ranked as the #1 Manager Countrywide for two consecutive years (2013 & 2014).

Personality Overview

Late Adopter

Process Oriented

Status Quo Seeker

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Operational Excellence
He has a background in setting operational records and has consistently focused on operations management throughout his career at GEICO.
Leadership Development
This is a recurring skill noted in his director-level roles, indicating a long-term focus on cultivating talent and building effective teams.
Customer Experience
As a senior leader in both Underwriting and Customer Service, enhancing the customer journey is a core part of his professional responsibilities.

Media Appearances

GEICO Appoints 5 to Officer Posts Across Country. Featured in Insurance Journal

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GEICO Execs Examine the Modern Workplace Amid COVID at UVA Darden's Leadership Unscripted. Featured in Darden Report Online (University of Virginia Darden School of Business)

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Work History

12-2020
Sr. Director/AVP of Underwriting & Customer Service at GEICO
12-2014 - 12-2020
Director of Sales & Customer Service at GEICO
8-2012 - 11-2014
Branch Office Manager (Sales and Service) at GEICO
2-2011 - 7-2012
Service Manager at GEICO
10-2009 - 1-2011
Product Management Supervisor at GEICO

Education

Bachelor of Science - BS from University of Redlands

More Information

Social Presence :

Prographics :

Exp : 24 Location : Frisco, Texas, United States Job Level : N/A Designation : Sr. Director/AVP of Underwriting & Customer Service at GEICO
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Scott

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Scott take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Scott

Personality Compatibility


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