Sean Linser

Examiner
DISC Type : cs

Senior Director - Vendor Management Customer Service at The College Board

Culpeper, Virginia, United States

Overview

Sean is a customer-focused operations leader with over two decades of experience in vendor management and contact center operations for companies like The College Board and Verizon. He specializes in process improvement, cost control, and team building. He holds a BS from Syracuse University and several professional certifications.

Outside of work, Sean is an avid baseball fan who equates the teamwork and collaboration from the sport to his professional life. He is passionate about relationship building and fosters open communication to achieve success, viewing professional partnerships through the lens of a cohesive sports team.

He has recently completed certifications in Data Analytics and CRM Basics, signaling a focus on continuous learning and data-driven relationship management.

Personality Overview

Overcautious

Unexpressive

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

Vendor Partnerships
With over 25 years of experience, he is passionate about building strong, collaborative relationships with outsourced contact center vendors to drive customer success.
Contact Center Management
Has extensive experience managing 400+ staff across multiple onshore and offshore outsourced contact centers, focusing on KPIs for productivity and quality.
Process Improvement
His background is rooted in operations and vendor management, with a key specialty in improving processes to enhance the customer experience and control costs.

Media Appearances

Sean has no verified media appearances

Work History

2-2014 - 9-2024
Senior Director - Vendor Management Customer Service at The College Board
12-2007 - 2-2014
Director - Vendor Management Customer Service Operations at The College Board
11-2004 - 12-2007
Director - Vendor Management Operations at Verizon Wireless World
3-1998 - 11-2004
General Manager at Verizon Wireless World

Education

1987 - 1991
BS from Syracuse University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Culpeper, Virginia, United States Job Level : N/A Designation : Senior Director - Vendor Management Customer Service at The College Board
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Insights For Selling To Sean

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Sean

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Sean move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Sean take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Sean

Personality Compatibility


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