Sean Linser in

Sean Linser

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Senior Director - Vendor Management Customer Service at The College Board
📍 Culpeper, Virginia, United States

Sean is a customer-focused operations leader with over two decades of experience in vendor management and contact center operations for companies like The College Board and Verizon. He specializes in process improvement, cost control, and team building. He holds a BS from Syracuse University and several professional certifications.

Outside of work, Sean is an avid baseball fan who equates the teamwork and collaboration from the sport to his professional life. He is passionate about relationship building and fosters open communication to achieve success, viewing professional partnerships through the lens of a cohesive sports team.

He has recently completed certifications in Data Analytics and CRM Basics, signaling a focus on continuous learning and data-driven relationship management.

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Experience
26 Years
Current Role
Senior Director - Vendor Management Customer Service
Location
Culpeper, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sean cares about

Vendor Partnerships
With over 25 years of experience, he is passionate about building strong, collaborative relationships with outsourced contact center vendors to drive customer success.
Contact Center Management
Has extensive experience managing 400+ staff across multiple onshore and offshore outsourced contact centers, focusing on KPIs for productivity and quality.
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Career

Work history

2-2014 - 9-2024
Senior Director - Vendor Management Customer Service
The College Board
12-2007 - 2-2014
Director - Vendor Management Customer Service Operations
The College Board
11-2004 - 12-2007
Director - Vendor Management Operations
Verizon Wireless World
3-1998 - 11-2004
General Manager
Verizon Wireless World
In the press

Media appearances

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Education
1987 - 1991
BS
Syracuse University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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