Sean Toms

Observer
DISC Type : ic

CIO - Australia/New Zealand/South Africa at Henry Schein

Greater Sydney Area, Australia

Overview

Sean Toms is the Chief Information Officer for Henry Schein across Australia, New Zealand, and South Africa, with over 16 years of experience at the company. His expertise is in leading transformational change and connecting technology to business needs, with leadership roles spanning Australia, Asia, and Africa.

Outside of work, Sean participates in corporate environmental initiatives. He recently joined a company volunteer event focused on planting trees to help increase the urban canopy in a local community park, demonstrating a commitment to environmental causes.

He recently implemented an autonomous AI agent that successfully handles 70% of incoming customer service enquiries, transforming real-time support.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

AI in Business
He has implemented AI for demand forecasting to manage working capital and an AI agent to automate customer service, calling it a "game changer" for real-time support.
Digital Transformation
His official bio lists leading transformational change, converting digital complexity into strategy, and creating value from technology investments as his key passions and expertise.
B2B E-commerce
He has endorsed B2B commerce platforms for their ability to set Henry Schein apart from competitors by enhancing how they transact with customers.

Media Appearances

Sean has no verified media appearances

Work History

7-2016
CIO - Australia/New Zealand/South Africa at Henry Schein
10-2012 - 6-2016
CIO - Henry Schein Asia at Henry Schein
1-2008 - 10-2012
Director of IT at Henry Schein Halas
5-1998 - 12-2007
IT Manager at COVIDIEN LP

Education

Sean has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Sydney Area, Australia Job Level : Leadership Designation : CIO - Australia/New Zealand/South Africa at Henry Schein
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Insights For Selling To Sean

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Sean

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Sean move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Sean take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Sean

Personality Compatibility


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