Serge Zwikker

Doer
DISC Type : sd

Vice President, IT Infrastructure, Service & Operations at BioCryst Pharmaceuticals, Inc.

Raleigh-Durham-Chapel Hill Area, United States

Overview

Serge Zwikker is a dynamic IT executive with over 20 years of experience, including more than 15 years in the pharmaceutical industry. As VP at BioCryst Pharmaceuticals, he specializes in IT infrastructure, cloud-focused operations, and strategy. He holds an ITIL V3 Foundation certification and a Bachelor’s degree from The University of North Carolina at Chapel Hill.

Colleagues consistently praise his rare combination of business sense, technical savvy, and interpersonal skill, describing him as a leader who delivers results.

Personality Overview

Deliberate Doer

Long-term Focused

Strategic Planner

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Pharma IT Strategy
Leverages 15+ years of pharmaceutical industry experience to manage IT infrastructure, cloud environments, and ensure system compliance.
Service & Operations
His role and ITIL certification show a focus on designing and deploying reliable, world-class IT operations with a high-touch customer service approach.
Effective Leadership
Peers frequently describe him as a detail-oriented leader and team player who excels at driving his teams to achieve their objectives.

Media Appearances

Serge has no verified media appearances

Work History

7-2024
Vice President, IT Infrastructure, Service & Operations at BioCryst Pharmaceuticals, Inc.
5-2022 - 7-2024
Executive Director, IT Infrastructure and Operations at BioCryst Pharmaceuticals, Inc.
3-2020 - 5-2022
Vice President, Information Technology at RedHill Biopharma Ltd.
6-2019 - 3-2020
Executive Director, Information Technology at RedHill Biopharma Ltd.
2-2017 - 6-2019
Director, Information Technology at RedHill Biopharma Ltd.

Education

1992 - 1997
Bachelor’s Degree from The University of North Carolina at Chapel Hill

More Information

Social Presence :

Prographics :

Exp : 27 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : Senior Designation : Vice President, IT Infrastructure, Service & Operations at BioCryst Pharmaceuticals, Inc.
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Insights For Selling To Serge

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Let them know of potential risks but suggest mitigation methods alongside
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Serge is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Serge

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Serge move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Serge take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Serge

Personality Compatibility


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