Serghino Felix

Inquirer
DISC Type : cd

Director of Professional Services at ERP Success Partners

Greater Montreal Metropolitan Area, Canada

Overview

Serghino Felix is a people-centric executive with over 15 years of experience leading large-scale ERP transformations. As the Owner of SFE Inc. , he acts as a fractional leader, guiding clients through complex NetSuite implementations. He holds a degree in Software Engineering from École de technologie supérieure.

Outside of his professional work, Serghino is passionate about mentoring and uplifting young professionals, frequently using his network to help students find internships and career opportunities. He is also actively involved in community causes, participating in fundraising runs for sickle cell anemia awareness.

He once built and scaled a globally distributed professional services organization of over 80 people across four continents.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

ERP Transformation
His entire career is focused on advising and leading complex ERP initiatives, specifically with NetSuite, to drive organizational growth and solve stalled transformations.
Global Team Scaling
He has direct experience building and managing globally distributed teams of over 80 professionals across North America, Europe, Africa, and Asia.
Youth Mentorship
His social media activity shows a strong commitment to helping young professionals and recent graduates find internships and career opportunities.

Media Appearances

Serghino has no verified media appearances

Work History

5-2024 - 1-2026
Director of Professional Services at ERP Success Partners
1-2022 - 5-2024
Director Project Management Office at ERP Success Partners
2-2019 - 1-2026
Executive Vice President at ERP Success Partners
2-2019 - 1-2026
Partner at ERP Success Partners
2-2019 - 12-2021
Director of Professional Services at ERP Success Partners

Education

2006 - 2010
Bac en Génie logiciel from École de technologie supérieure
2001 - 2006
DEC from Vanier College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Montreal Metropolitan Area, Canada Job Level : N/A Designation : Director of Professional Services at ERP Success Partners
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Insights For Selling To Serghino

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Serghino is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Serghino

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Serghino move?

  • Their decision making speed is somewhere in the middle.
  • Can Serghino take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Serghino

Personality Compatibility


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