Sergio Enrique Alvarez Bourget

Critic
DISC Type : C

Director de Siniestros Zonas Metropolitanas at Quálitas Compañía de Seguros

Mexico

Overview

Sergio Enrique Alvarez Bourget is the Director of Metropolitan Area Claims at Quálitas Compañía de Seguros, leveraging extensive experience in the insurance sector. An MBA graduate from Tecnológico de Monterrey, he specializes in process implementation, key account management, and optimizing customer service within auto claims.

He has a unique academic interest in humanities and philosophy, focusing on the identification of human needs. This intellectual curiosity complements his professional drive to enhance customer relations and understand client motivations, blending analytical business skills with a human-centric approach.

Sergio is a recognized public expert for his company, providing media commentary on complex issues like auto insurance fraud.

Personality Overview

Critic

Information Seeker

ROI Driven

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Auto Claims Management
As a director at a major insurer, he has deep expertise in managing auto claims, including complex scenarios like floods and damage assessment protocols.
Customer Experience
His role centers on direct client and broker attention, process implementation, and tools to elevate the customer service experience during the claims process.
Insurance Fraud Prevention
He has publicly addressed organized extortion schemes in auto accidents, showing a clear interest in identifying and preventing fraudulent claims.

Media Appearances

Sergio has no verified media appearances

Work History

3-2025
Director de Siniestros Zonas Metropolitanas at Quálitas Compañía de Seguros
7-2022 - 3-2025
Head of Claims at Momento
1-2014 - 7-2022
Manager Customer Service at Qualitas Compañia de Seguros
1-2014 - 7-2022
Subdirector de Siniestros Autos at Quálitas Compañía de Seguros, S.A.B. de C.V.
5-2013 - 6-2013
COORDINADOR TERRITORIAL at MAPFRE TEPEYAC

Education

2011 - 2013
MBA from Tecnológico de Monterrey
2000 - 2004
2011 from Universidad Salesiana ADMINISTRATION

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mexico Job Level : Mid-senior Designation : Director de Siniestros Zonas Metropolitanas at Quálitas Compañía de Seguros
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Insights For Selling To Sergio Enrique

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sergio Enrique is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Sergio Enrique

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Sergio Enrique move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sergio Enrique take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sergio Enrique

Personality Compatibility


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