Sergio Enrique Alvarez Bourget in

Sergio Enrique Alvarez Bourget

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Director de Siniestros Zonas Metropolitanas at Quálitas Compañía de Seguros
📍 Mexico

Sergio Enrique Alvarez Bourget is the Director of Metropolitan Area Claims at Quálitas Compañía de Seguros, leveraging extensive experience in the insurance sector. An MBA graduate from Tecnológico de Monterrey, he specializes in process implementation, key account management, and optimizing customer service within auto claims.

He has a unique academic interest in humanities and philosophy, focusing on the identification of human needs. This intellectual curiosity complements his professional drive to enhance customer relations and understand client motivations, blending analytical business skills with a human-centric approach.

Sergio is a recognized public expert for his company, providing media commentary on complex issues like auto insurance fraud.

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Experience
12 Years
Current Role
Director de Siniestros Zonas Metropolitanas
Job Level
Mid-senior
Location
Mexico
Personality Overview

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Decision Approach
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Priorities

Topics Sergio cares about

Auto Claims Management
As a director at a major insurer, he has deep expertise in managing auto claims, including complex scenarios like floods and damage assessment protocols.
Customer Experience
His role centers on direct client and broker attention, process implementation, and tools to elevate the customer service experience during the claims process.
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Career

Work history

3-2025
Director de Siniestros Zonas Metropolitanas
Quálitas Compañía de Seguros
7-2022 - 3-2025
Head of Claims
Momento
1-2014 - 7-2022
Manager Customer Service
Qualitas Compañia de Seguros
1-2014 - 7-2022
Subdirector de Siniestros Autos
Quálitas Compañía de Seguros, S.A.B. de C.V.
5-2013 - 6-2013
COORDINADOR TERRITORIAL
MAPFRE TEPEYAC
In the press

Media appearances

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Education
2011 - 2013
MBA
Tecnológico de Monterrey
2000 - 2004
2011
Universidad Salesiana ADMINISTRATION
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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