Shaleen Gupta in

Shaleen Gupta

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Chief Customer Success Officer at ESG
📍 Greater Houston, United States

Shaleen is the Chief Customer Success Officer at ESG, focused on leveraging technology to drive growth and profitability in deregulated energy markets. A University of Houston MBA graduate, she is an expert in operational scalability and M&A integration. Colleagues describe her as an outstanding servant leader.

As a passionate "Women-in-Energy Advocate, " Shaleen frequently speaks at industry events to promote innovation and collaboration. She is dedicated to creating opportunities and fostering growth for other women in the sector, embodying her role as a leader and mentor.

She has in-depth operational experience across five major independent system operators (ISOs): ERCOT, NYISO, PJM, MISO, and CAISO.

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Experience
20 Years
Current Role
Chief Customer Success Officer
Job Level
Leadership
Location
Greater Houston, United States
Personality Overview

How Shaleen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shaleen cares about

Customer Experience
Her core mission is turning complex billing into seamless customer experiences, as reflected in her title and professional summary.
M&A Integration
She recently authored an article and participated in a deep-dive discussion about the challenges and ROI of M&A integration in the retail energy space.
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Career

Work history

2-2025
Chief Customer Success Officer
ESG
5-2018 - 2-2025
Chief Operations Officer
Tomorrow Energy
11-2014 - 4-2018
Director of Operations
Entrust Energy
5-2011 - 11-2014
Senior PMO
Entrust Energy
1-2007 - 5-2011
Project Consultant
Pratham
In the press

Media appearances

EMC23 Testimonial – Shaleen Gupta, ESG & Women’s Energy Alliance. Featured in YouTube
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ESG Appoints Shaleen Gupta to Drive Exceptional Customer Experience. Featured in ESG Global News
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Education
Master of Business Administration (MBA)
University of Houston
Master's degree
SNDT University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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