Shaleen Gupta

Commander
DISC Type : D

Chief Customer Success Officer at ESG

Greater Houston, United States

Overview

Shaleen is the Chief Customer Success Officer at ESG, focused on leveraging technology to drive growth and profitability in deregulated energy markets. A University of Houston MBA graduate, she is an expert in operational scalability and M&A integration. Colleagues describe her as an outstanding servant leader.

As a passionate "Women-in-Energy Advocate, " Shaleen frequently speaks at industry events to promote innovation and collaboration. She is dedicated to creating opportunities and fostering growth for other women in the sector, embodying her role as a leader and mentor.

She has in-depth operational experience across five major independent system operators (ISOs): ERCOT, NYISO, PJM, MISO, and CAISO.

Personality Overview

Impact-Driven

Candid & Clear

Very Quick

More than the product, they care about the effectiveness of the product.  They respond well to strong and respectful communication. They are not focused on building rapport and relationships.

Topics They Care About

Customer Experience
Her core mission is turning complex billing into seamless customer experiences, as reflected in her title and professional summary.
M&A Integration
She recently authored an article and participated in a deep-dive discussion about the challenges and ROI of M&A integration in the retail energy space.
Operational Scalability
A key focus in her career is achieving growth without increasing headcount, highlighted by a recent client success story she shared.

Media Appearances

EMC23 Testimonial – Shaleen Gupta, ESG & Women’s Energy Alliance. Featured in YouTube

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ESG Appoints Shaleen Gupta to Drive Exceptional Customer Experience. Featured in ESG Global News

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Work History

2-2025
Chief Customer Success Officer at ESG
5-2018 - 2-2025
Chief Operations Officer at Tomorrow Energy
11-2014 - 4-2018
Director of Operations at Entrust Energy
5-2011 - 11-2014
Senior PMO at Entrust Energy
1-2007 - 5-2011
Project Consultant at Pratham

Education

Master of Business Administration (MBA) from University of Houston
Master's degree from SNDT University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Houston, United States Job Level : Leadership Designation : Chief Customer Success Officer at ESG
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Insights For Selling To Shaleen

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shaleen is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shaleen

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Shaleen move?

  • They can take decisions very fast if you manage to convince them.
  • Can Shaleen take some risk or not?

  • The risks don’t matter much to them.

You And Shaleen

Personality Compatibility


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