Shaleen Gupta in

Shaleen Gupta

Commander · DISC type D
Chief Customer Success Officer at ESG
📍 Greater Houston, United States

Shaleen is the Chief Customer Success Officer at ESG, focused on leveraging technology to drive growth and profitability in deregulated energy markets. A University of Houston MBA graduate, she is an expert in operational scalability and M&A integration. Colleagues describe her as an outstanding servant leader.

As a passionate "Women-in-Energy Advocate, " Shaleen frequently speaks at industry events to promote innovation and collaboration. She is dedicated to creating opportunities and fostering growth for other women in the sector, embodying her role as a leader and mentor.

She has in-depth operational experience across five major independent system operators (ISOs): ERCOT, NYISO, PJM, MISO, and CAISO.

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Experience
20 Years
Current Role
Chief Customer Success Officer
Job Level
Leadership
Location
Greater Houston, United States
Personality Overview

How Shaleen shows up

Impact-Driven
Candid & Clear
Very Quick

More than the product, they care about the effectiveness of the product. They respond well to strong and respectful communication. They are not focused on building rapport and relationships.

Priorities

Topics Shaleen cares about

Customer Experience
Her core mission is turning complex billing into seamless customer experiences, as reflected in her title and professional summary.
M&A Integration
She recently authored an article and participated in a deep-dive discussion about the challenges and ROI of M&A integration in the retail energy space.
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Career

Work history

2-2025
Chief Customer Success Officer
ESG
5-2018 - 2-2025
Chief Operations Officer
Tomorrow Energy
11-2014 - 4-2018
Director of Operations
Entrust Energy
5-2011 - 11-2014
Senior PMO
Entrust Energy
1-2007 - 5-2011
Project Consultant
Pratham
In the press

Media appearances

EMC23 Testimonial – Shaleen Gupta, ESG & Women’s Energy Alliance. Featured in YouTube
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ESG Appoints Shaleen Gupta to Drive Exceptional Customer Experience. Featured in ESG Global News
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Education
Master of Business Administration (MBA)
University of Houston
Master's degree
SNDT University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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