Shamiyal Shariq

Visionary
DISC Type : Ds

Head of Customer Success at ONCALL Language Services

Milton Keynes, England, United Kingdom

Overview

Shamiyal Shariq is a Customer Success and Commercial Leader with over a decade of experience in competitive B2B SaaS and technology markets. His career spans the localization, telecom, and EV industries, where he has a proven track record of driving retention and growth. People who have worked with him describe him as diligent, proactive, and a remarkable leader.

His career path includes a notable pivot into the sustainable transport sector, championing electric vehicle repowering solutions, before making a meaningful return to the localization industry.

Personality Overview

Goal-Oriented

Early Adopter

Risk Tolerant

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Retention
His career focus and current role as Head of Customer Success are centered on driving customer retention and growth in SaaS environments.
Language Technology
He leads a translation and captioning software solution at ONCALL and has extensive experience in the localization industry, a sector he recently returned to.
EV Fleet Electrification
In his recent role at KleanDrive, he sold software platforms and developed commercial models for heavy-duty vehicle electrification and emissions reduction.

Media Appearances

Shamiyal has no verified media appearances

Work History

2-2026
Head of Customer Success at ONCALL Language Services
2-2026
Head of Customer Success at CaptionConnect
1-2025 - 1-2026
Head of Growth & Customer Success at KleanDrive Ltd ⚡️KleanBus Ltd
5-2024 - 12-2024
Key Account Director at 3CIX LTD.
4-2023 - 5-2024
Key Account Manager at 3CIX LTD.

Education

2010 - 2011
Msc Marketing from University of Hertfordshire
2005 - 2008
Bachelor of Business Administration (BBA) (Hons) from Lahore School of Economics

More Information

Social Presence :

Prographics :

Exp : 3 Location : Milton Keynes, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Success at ONCALL Language Services
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Insights For Selling To Shamiyal

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shamiyal is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shamiyal

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shamiyal move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shamiyal take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shamiyal

Personality Compatibility


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