Shan Brickey

Examiner
DISC Type : cs

Sr. Director Operational Excellence at Waterfield Tech

Minneapolis, Minnesota, United States

Overview

Shan Brickey is the Sr. Director of Operational Excellence at Waterfield Technologies, focusing on contact center technology and managed services. He has a history in infrastructure and professional services, and colleagues describe him as a skilled manager and valuable technical resource.

He is a dedicated continuous learner, recently completing certifications in secure software development and the OWASP Top 10. His interests include major technology companies like Microsoft and Cisco, reflecting a passion for the broader tech landscape.

Shan is a co-inventor on patents for systems that integrate the testing, monitoring, and diagnostics of customer contact centers.

Personality Overview

Overcautious

Late Adopter

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Topics They Care About

Operational Excellence
As the Senior Director of Operational Excellence, his primary professional focus is on driving efficiency and improving business processes at Waterfield Technologies.
Contact Center Diagnostics
He co-invented multiple patents for testing and diagnostic systems, demonstrating deep and long-standing expertise in customer contact center technology.
Software Security
He recently completed certifications in "Developing Secure Software" and "Learning the OWASP Top 10", indicating a current professional interest in application security.

Media Appearances

Shan has no verified media appearances

Work History

10-2024
Sr. Director Operational Excellence at Waterfield Tech
7-2022 - 4-2025
Sr. Director Managed Services at Waterfield Tech
2-2022 - 8-2022
Director Day 2 Infrastructure at Waterfield Tech
7-2021 - 2-2022
Head of Professional Services – Testing and Solutions at IR
9-2020 - 2-2022
Head of Testing Operations at IR

Education

Shan has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Minneapolis, Minnesota, United States Job Level : Senior Designation : Sr. Director Operational Excellence at Waterfield Tech
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Insights For Selling To Shan

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shan is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Shan

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Shan move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Shan take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Shan

Personality Compatibility


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