Shan Brickey in

Shan Brickey

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Sr. Director Operational Excellence at Waterfield Tech
📍 Minneapolis, Minnesota, United States

Shan Brickey is the Sr. Director of Operational Excellence at Waterfield Technologies, focusing on contact center technology and managed services. He has a history in infrastructure and professional services, and colleagues describe him as a skilled manager and valuable technical resource.

He is a dedicated continuous learner, recently completing certifications in secure software development and the OWASP Top 10. His interests include major technology companies like Microsoft and Cisco, reflecting a passion for the broader tech landscape.

Shan is a co-inventor on patents for systems that integrate the testing, monitoring, and diagnostics of customer contact centers.

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Experience
27 Years
Current Role
Sr. Director Operational Excellence
Job Level
Senior
Location
Minneapolis, Minnesota, United States
Personality Overview

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Priorities

Topics Shan cares about

Operational Excellence
As the Senior Director of Operational Excellence, his primary professional focus is on driving efficiency and improving business processes at Waterfield Technologies.
Contact Center Diagnostics
He co-invented multiple patents for testing and diagnostic systems, demonstrating deep and long-standing expertise in customer contact center technology.
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Career

Work history

10-2024
Sr. Director Operational Excellence
Waterfield Tech
7-2022 - 4-2025
Sr. Director Managed Services
Waterfield Tech
2-2022 - 8-2022
Director Day 2 Infrastructure
Waterfield Tech
7-2021 - 2-2022
Head of Professional Services – Testing and Solutions
IR
9-2020 - 2-2022
Head of Testing Operations
IR
In the press

Media appearances

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Education

Shan has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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