Shan Brickey is the Sr. Director of Operational Excellence at Waterfield Technologies, focusing on contact center technology and managed services. He has a history in infrastructure and professional services, and colleagues describe him as a skilled manager and valuable technical resource.
He is a dedicated continuous learner, recently completing certifications in secure software development and the OWASP Top 10. His interests include major technology companies like Microsoft and Cisco, reflecting a passion for the broader tech landscape.
Shan is a co-inventor on patents for systems that integrate the testing, monitoring, and diagnostics of customer contact centers.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Shan has no verified education history
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