Shanmugam (Nags) Nagarajan in

Shanmugam (Nags) Nagarajan

Questioner · DISC type c
Founder & Chief People Officer at [24]7 Inc.
📍 San Francisco Bay Area, United States

Shanmugam (Nags) Nagarajan is the Co-founder and Chief People Officer of7. ai, a pioneering company in AI-driven customer experience solutions. He has scaled the company globally, believing perseverance is the most critical quality for success. He holds a Master of Computer Applications from PSG College of Technology.

He is deeply committed to social impact through the7. ai Foundation. He champions initiatives like Project Nirmalaya, which builds toilets to keep girls in school, and programs that empower women through job-ready skills training, demonstrating a strong passion for leveraging corporate success for community good.

Unique fact: He focuses on hiring from Tier-II city colleges, believing those students have the "fire in the belly" to learn and solve complex problems.

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Experience
36 Years
Current Role
Founder & Chief People Officer
Job Level
Leadership
Location
San Francisco Bay Area, United States
Personality Overview

How Shanmugam shows up

Cautious & Analytical
Not Easily Convinced
Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Shanmugam cares about

AI in Customer Experience
As a co-founder of7. ai, his entire professional focus for over two decades has been on using AI and technology to transform the customer experience.
Building Company Culture
He has publicly stated that creating the right culture where people are taken care of is indispensable for business success.
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Career

Work history

4-2000
Founder & Chief People Officer
[24]7 Inc.
10-1994 - 12-1999
Co-Founder & Vice President
Business Evolution (sold to Kana)
1993 - 1997
Consultant
Austin Energy
1990 - 1991
Consultant
Churchill Insurance
1988 - 1993
Consultant
Tata Consultancy Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1985 - 1988
MCA
PSG College of Technology, Coimbatore, India
1982 - 1985
B.Sc.
Loyola Collage
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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