Shanmugam (Nags) Nagarajan

Questioner
DISC Type : c

Founder & Chief People Officer at [24]7 Inc.

San Francisco Bay Area, United States

Overview

Shanmugam (Nags) Nagarajan is the Co-founder and Chief People Officer of7. ai, a pioneering company in AI-driven customer experience solutions. He has scaled the company globally, believing perseverance is the most critical quality for success. He holds a Master of Computer Applications from PSG College of Technology.

He is deeply committed to social impact through the7. ai Foundation. He champions initiatives like Project Nirmalaya, which builds toilets to keep girls in school, and programs that empower women through job-ready skills training, demonstrating a strong passion for leveraging corporate success for community good.

Unique fact: He focuses on hiring from Tier-II city colleges, believing those students have the "fire in the belly" to learn and solve complex problems.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

AI in Customer Experience
As a co-founder of7. ai, his entire professional focus for over two decades has been on using AI and technology to transform the customer experience.
Building Company Culture
He has publicly stated that creating the right culture where people are taken care of is indispensable for business success.
Entrepreneurial Perseverance
In interviews, he advises budding entrepreneurs that perseverance and tenacity are the most important qualities needed to build a thriving business.

Media Appearances

Shanmugam has no verified media appearances

Work History

4-2000
Founder & Chief People Officer at [24]7 Inc.
10-1994 - 12-1999
Co-Founder & Vice President at Business Evolution (sold to Kana)
1993 - 1997
Consultant at Austin Energy
1990 - 1991
Consultant at Churchill Insurance
1988 - 1993
Consultant at Tata Consultancy Services

Education

1985 - 1988
MCA from PSG College of Technology, Coimbatore, India
1982 - 1985
B.Sc. from Loyola Collage

More Information

Social Presence :

Prographics :

Exp : 36 Location : San Francisco Bay Area, United States Job Level : Leadership Designation : Founder & Chief People Officer at [24]7 Inc.
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Insights For Selling To Shanmugam (Nags)

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shanmugam (Nags) is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Shanmugam (Nags)

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Shanmugam (Nags) move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Shanmugam (Nags) take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Shanmugam (Nags)

Personality Compatibility


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