Shanna Franzen in

Shanna Franzen

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Marketing and Communications Manager at Solutions Behavioral Healthcare Professionals
📍 Fargo, North Dakota, United States

Shanna is a marketing and communications professional with a strong background in community building, transitioning from customer success and technical account management at Microsoft to mission-driven non-profit work. A Dickinson State University graduate, she leverages her experience to foster authentic connections. Colleagues describe her as positive, forward-thinking, and supportive.

Outside of work, Shanna is deeply passionate about community theatre, having performed with the Fargo Moorhead Community Theatre for over 20 years in numerous productions. She lives in Moorhead with her partner and three children, and enjoys hiking, skiing, cooking, and DIY projects at home.

She has a passion for both on and off-stage theatre work, having served on the board of directors before joining the staff.

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Experience
19 Years
Current Role
Marketing and Communications Manager
Job Level
Middle
Location
Fargo, North Dakota, United States
Personality Overview

How Shanna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shanna cares about

Community Engagement
A core theme in her professional roles at a non-profit and a community theatre, and reflected in her passion for connecting with people.
Non-profit Leadership
Demonstrated through her marketing and engagement director roles at Solutions Behavioral Healthcare Professionals and Fargo Moorhead Community Theatre, focusing on mission-driven work.
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Career

Work history

7-2025
Marketing and Communications Manager
Solutions Behavioral Healthcare Professionals
9-2021 - 7-2025
Marketing & Engagement Director
Fargo Moorhead Community Theatre
4-2019 - 10-2021
Customer Success Account Manager
Microsoft
1-2018 - 5-2019
Customer Success Manager
Microsoft
1-2011 - 12-2017
TAM Lead Roles
Microsoft
In the press

Media appearances

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Education
Bachelor's degree
Dickinson State University
2001 - 2004
Bachelor of Arts (BA)
Dickinson State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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