Shannon Groves

Examiner
DISC Type : cs

Quality and Training Manager- Customer Interactions at Grange Insurance

North Royalton, Ohio, United States

Overview

Shannon has no verified overview

Personality Overview

Status Quo Seeker

Tough To Convince

Late Adopter

They are always well-planned and adopt a systematic approach.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Shannon has no verified topics they care about

Media Appearances

Shannon has no verified media appearances

Work History

11-2025
Quality and Training Manager- Customer Interactions at Grange Insurance
5-2020 - 11-2025
Field Property Claims Manager at Grange Insurance
6-2014 - 5-2020
Commercial Risk Consultant at Grange Insurance
6-2002
Claims Technical Specialist at Grange Insurance
5-2001 - 3-2002
HR Assistant at Metropolitan Bank and Trust Company

Education

2004 - 2007
MBA from Cleveland State University
1997 - 2001
Education details unavailable from Ashland University

More Information

Social Presence :

Prographics :

Exp : 24 Location : North Royalton, Ohio, United States Job Level : Middle Designation : Quality and Training Manager- Customer Interactions at Grange Insurance
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Insights For Selling To Shannon

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shannon is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Shannon

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Shannon move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Shannon take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Shannon

Personality Compatibility


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