Shannon Groves in

Shannon Groves

Examiner · DISC type cs
Quality and Training Manager- Customer Interactions at Grange Insurance
📍 North Royalton, Ohio, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

Login to view overviewLogin to view overview
Experience
24 Years
Current Role
Quality and Training Manager- Customer Interactions
Job Level
Middle
Location
North Royalton, Ohio, United States
Personality Overview

How Shannon shows up

Status Quo Seeker
Tough To Convince
Late Adopter

They are always well-planned and adopt a systematic approach. They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Priorities

Topics Shannon cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
Login to view topicsLogin to view topics
Career

Work history

11-2025
Quality and Training Manager- Customer Interactions
Grange Insurance
5-2020 - 11-2025
Field Property Claims Manager
Grange Insurance
6-2014 - 5-2020
Commercial Risk Consultant
Grange Insurance
6-2002
Claims Technical Specialist
Grange Insurance
5-2001 - 3-2002
HR Assistant
Metropolitan Bank and Trust Company
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
Login to viewLogin to view media
Education
2004 - 2007
MBA
Cleveland State University
1997 - 2001
Education details unavailable
Ashland University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Grange Insurance Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Shannon. Free, 10 seconds.