Shannon Hite

Enthusiast
DISC Type : i

Chief Customer Service Officer at Mutual of Omaha

Omaha, Nebraska, United States

Overview

Shannon has no verified overview

Personality Overview

Story Driven

Optimistic

Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Shannon has no verified topics they care about

Media Appearances

Shannon has no verified media appearances

Work History

8-2018
Chief Customer Service Officer at Mutual of Omaha
2-2009
Vice President, Corporate Operations at Mutual of Omaha
10-2008 - 2-2009
Business Planning Manager at Mutual of Omaha
12-2005 - 10-2008
Supervisor Customer Service (Group Insurance Service) at Mutual of Omaha
7-2002 - 12-2005
Human Resources Generalist at Mutual of Omaha

Education

Master of Business Administration - MBA (in progress) from University of Nebraska at Omaha
2023 - 2025
Strategic Leadership Experience from Wharton Executive Education

More Information

Social Presence :

Prographics :

Exp : 23 Location : Omaha, Nebraska, United States Job Level : Leadership Designation : Chief Customer Service Officer at Mutual of Omaha
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Insights For Selling To Shannon

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shannon is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Shannon

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Shannon move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Shannon take some risk or not?

  • They can take some low-probability risks if needed.

You And Shannon

Personality Compatibility


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