Shannon Kay in

Shannon Kay

Questioner · DISC type c
Co-founder, COO at Topline Pro
📍 Boston, Massachusetts, United States

Shannon Kay is the Co-founder and COO of Topline Pro, a platform using AI to help home service professionals grow their businesses. Leveraging a background in data analytics from Wayfair and systems engineering from Deloitte, she focuses on building the companys teams, systems, and culture. She started the venture while pursuing a dual MS/MBA degree at Harvard.

Outside of work, Shannon is passionate about empowering small business owners and supporting women in the tech industry. She has spoken about the importance of building a strong network of mentors and peers to navigate the challenges and opportunities within the field. In her personal time, she enjoys running and exploring new coffee shops.

Shannons first venture, Dwelling, was a "telemedicine for your home" concept featured in The New York Times, which she and her co-founder later pivoted into the current Topline Pro model.

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Experience
8 Years
Current Role
Co-founder, COO
Job Level
Leadership
Location
Boston, Massachusetts, United States
Personality Overview

How Shannon shows up

Systematic
Cautious & Analytical
Not Easily Convinced

They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Shannon cares about

SMB Empowerment
Her company's mission is to build the "Shopify for service businesses, " creating AI-powered tools that help small business entrepreneurs succeed and focus on their craft.
Startup Scaling
Recently raised a $27M Series B for Topline Pro and is focused on expanding the team and scaling the company's operations nationally.
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Career

Work history

5-2025
Co-founder, COO
Topline Pro
1-2021 - 5-2025
Co-founder, CPO
Topline Pro
3-2020 - 12-2020
Co-founder, CPO
Dwelling
8-2018 - 5-2019
Senior Analyst
Wayfair
7-2016 - 8-2018
Business Technology Analyst
Deloitte
In the press

Media appearances

Topline Pro Announces $27M Series B Led by Northzone – includes comments from Co‑founder & COO Shannon Kay. Featured in Medium (BBG Ventures)
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Shannon Kay, Co-Founder & CPO at Topline Pro. Featured in YouTube
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Education
Master of Business Administration - MBA (Incomplete)
Harvard Business School
Master of Science in Engineering Sciences (Incomplete)
Harvard John A. Paulson School of Engineering and Applied Sciences
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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